Customer Success Coordinator

Overview

The Customer Success Coordinator, a member of our Strategic Accounts team,  plays a vital role in ensuring the success in servicing our largest clients. This position combines client relationship management with key reporting and administrative responsibilities. The Coordinator will work closely with clients and internal teams to ensure seamless service delivery, resolve issues promptly, and maintain high levels of satisfaction.

Responsibilities

Customer Facing

• Serve as a primary point of contact for clients, ensuring their needs are met and expectations are exceeded.
• Build and maintain long-term relationships with key client stakeholders.
• Assist in onboarding new clients and candidates, ensuring smooth transitions.
• Provide ongoing support and communication throughout the client lifecycle.
• Proactively identify and resolve client and candidate issues.
• Escalate complex problems to management when necessary and ensure timely resolutions.
• Work closely with recruitment, operations, and other departments to ensure client success.
• Ensure seamless communication and coordination between departments to meet client needs.

Sales Support

• Maintain accurate records of client interactions, feedback, and support requests.
• Track and report key performance indicators (KPIs) to measure client satisfaction.
• Contribute to the development and execution of customer success programs.
• Assist in client training on best practices for utilizing Barton’s services effectively.
• Collect and analyze client feedback to recommend service and process improvements.
• Represent the voice of the customer in internal meetings to inform strategic decisions.

Qualifications

• 1-2 years of experience in customer success, account management, or client services
• Experience in staffing, healthcare, or B2B environments preferred

• Strong communication and interpersonal skills
• Problem-solving abilities and attention to detail
• Ability to manage multiple priorities in a fast-paced environment

• Familiarity with Salesforce and other relevant tools
• Proficiency in Google or Microsoft Suites (Word, Excel, PowerPoint)

• Bachelor’s degree or equivalent experience preferred

Company Overview

Barton Associates is a leading provider of healthcare staffing services across the United States. With a focus on excellence, we build strong relationships with clients and healthcare professionals, fueled by our world-class training programs and unwavering commitment to our employees.

The healthcare staffing industry is thriving, projected to reach $46 billion as the physician shortage escalates. Founded in 2001 in Massachusetts, Barton Associates has expanded to nine offices across seven states, including Massachusetts, Florida, Connecticut, Texas, New Hampshire, Nevada, and Arizona, with plans for further growth.

We prioritize equal employment opportunity and nondiscrimination for all employees and qualified applicants, irrespective of race, color, sex, gender identity, age, religion, national origin, disability, veteran status, genetic information, sexual orientation, or marital status. As an E-Verify employer, we are dedicated to hiring individuals with disabilities and will make reasonable accommodations as required by law. Applicants needing assistance during the hiring process should contact our Human Resources Department at HR@bartonassociates.com or (978) 513-7100.