Systems & Technology Trainer

Overview

What will I do:

As a Systems and Technology Trainer, you'll be responsible for developing and delivering training programs and communications aimed at enhancing the performance of both internal and external customers with our core technologies. This role entails developing an advanced skillset in operating our key systems and understanding how employees utilize them for business purposes. It requires the ability to effectively communicate complex technical information in a clear and understandable manner to facilitate user adoption and performance success. You'll collaborate with partners to create engaging co-facilitation and training materials. Additionally, you'll proactively identify knowledge and skill gaps through needs analysis and propose effective training solutions.

Applicants ideally possess general systems and technology knowledge, with preferred experience in adult learning and curriculum development techniques. They should demonstrate effective facilitation techniques and experience in hosting training sessions in both live and virtual settings.

A Day in the Life: Systems & Technology Trainer

Your day kicks off with a check-in with the IT and Talent Development teams to stay ahead of upcoming system updates, new software rollouts, or process changes that will impact employees. You review feedback from previous training sessions, identifying areas where users are struggling and strategizing how to enhance engagement.

By mid-morning, you’re facilitating a live training session with a new cohort of recruiters and account managers, walking them through essential CRM and ATS functionalities, ensuring they feel confident using the systems to track client interactions and candidate placements. Your approach is interactive—using real-world scenarios, role-playing, and quick polls to keep engagement high.

After a lunch break, you dive into content creation. You’re developing an e-learning module on a newly implemented system update, leveraging video walkthroughs and quizzes to reinforce key learnings. You also draft an internal communication piece breaking down the update in layman’s terms so employees can easily grasp the changes.

In the afternoon, you conduct a 1:1 coaching session with a tenured employee who is struggling with a new software enhancement. You provide hands-on support and personalized tips to help them integrate the tool into their workflow.

Before wrapping up, you meet with department leaders to analyze system adoption data and identify skill gaps. You propose a customized learning plan to help increase efficiency and system compliance. As you log off, you feel accomplished knowing your work is directly improving how employees leverage technology to drive business success.

Weekly Callouts: Systems & Technology Trainer

📌 Monday: Kickoff the week with a strategy session – meet with IT and leadership teams to stay ahead of system updates and identify training needs for upcoming launches.

📌 Tuesday: Facilitate live or virtual training sessions -  for employees on key technologies, ensuring adoption and efficiency across the organization.

📌 Wednesday: Content creation & development day – build interactive e-learning courses, update technical documentation, and draft internal training materials.

📌 Thursday: One-on-one coaching and troubleshooting – support employees struggling with system use, provide guidance, and collect feedback for future improvements.

📌 Friday: Performance review & future planning – analyze training effectiveness, track system adoption rates, and refine training strategies for the following weeks.

Responsibilities

• Collaborate with technology leaders to anticipate upcoming launches, enhancements, andchanges.• Develop and deliver engaging course content for both internal and external customers.• Conduct role-specific training sessions on tools and programs used daily by various teams.• Innovate new concepts to enhance employee education on our technology.• Design computer-based training programs using instructional design principles.• Provide training to ensure successful implementation and adoption of new features/products.• Create technical manuals using simple language.• Contribute to the learning strategy through knowledge base articles, webinars, and onlinecourses.• Conduct classroom training sessions using live participants or virtual environments.• Create realistic scenarios to simulate job-related situations.• Document systems and technology process flows and functionality.• Identify technology-focused training needs and develop corresponding training programs.• Serve as a talent development consultant, staying updated on IT updates and enhancements.

Qualifications

• Bachelor’s degree OR 2-3 years of experience in a technology, operations, or sales role.• Prior experience in delivering engaging and effective training courses based on adult learningtheory.• Ability to quickly understand and communicate technical concepts to diverse audiences.• Experience with building learning content in various blended formats.• Strong facilitation, communication, and organizational skills.• Ability to work collaboratively with cross-functional stakeholders.• Ability to work independently, adhere to deadlines, and manage workload effectively.• Willingness to accept and embrace constructive feedback.• Proficiency in Microsoft Word, Excel, PowerPoint, and other learning content authoring tools.

• Flexibility and composure under pressure, with a can-do attitude towards unforeseenchallenges.

Preferences:• Experience in the staffing industry and/or medical field.• Background in IT/IS or technology.• Advanced understanding of People Management Software Applications, MS Office Applications,client or customer facing applications, and CRM functionality (Salesforce preferred).• Advanced understanding of learning management systems.

My Team:This role is part of our Talent Strategy team with no supervisory responsibilities.

Company Overview

The United States is currently facing a significant and escalating shortage of physicians, with projections from the Association of American Medical Colleges indicating a potential shortfall of 124,000 doctors by 2034. As a result, the demand for healthcare staffing services has risen considerably. As a stable and thriving industry, healthcare staffing offers numerous employment opportunities, including roles in recruiting, sales, marketing, IT, finance, HR, analytics, and legal.  

Barton Associates is a leading provider of healthcare staffing solutions that aims to address this shortage of medical providers across the country. Established in 2001, Barton has evolved into one of the largest, most influential, and efficient healthcare staffing organizations in the US. With a workforce of over 750 professionals operating out of nine offices across seven states, our sustained growth and accomplishments enable our clients to provide essential healthcare to individuals and their families.

Barton Associates is committed to equal employment opportunity and nondiscrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any other characteristic protected under applicable law. Barton Associates is an E-Verify employer in the United States. Barton Associates is committed to employing people with disabilities and accordingly will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable law. Any applicant requiring an accommodation in connection with the hiring process or to perform the essential functions of the position for which the applicant has applied should make a request to the Human Resources Department at "HR@bartonassociates[dot]com" or 978-513-7100.

Applying to this position or replying to our outreach means you are consenting to receive text messages as an acceptable form of communication from the Barton Associates team for discussions and follow-up regarding our career opportunities.  You can opt-out at any time in the process by clicking on the opt-out link or replying via text or email with: opt-out.