What are the responsibilities and job description for the Chief Stew position at Barton & Gray Mariners Club?
Job Description
Job Description
Job Summary :
The Chief Stew enhances the member experience through harbor expertise and knowledge, 5 star hospitality and exceptional on board service. Barton & Gray Chief Stews are expected to have a high level of hospitality and provide top level service to our members and their guests on and off the water. When on board a Barton & Gray vessel, the Chief Stew becomes the host for the member’s outing. They serve as ambassadors for the company with members in each harbor of oversight.
Primary Responsibilities :
Chief Stew Role Dockside :
5-star hospitality with a deep understanding of the harbor, its amenities, restaurants, outing options and special events
Gain a deep understanding of the B&G Day-boating experience and identify product gaps in current offerings
Welcome members at dock
Member boarding assistance
Initial beverage service prior to vessel departure
Serve as a ambassador for the company with members in each harbor of oversight, including member experience opportunities and complaint handling in partnership with the Member Services team
In-harbor member support
Discuss upcoming member events
Assist sales and events team with discovery days, demos, and events
Chief Stew Role Onboard :
Welcome guests on board
Assist guests with their belongings / bags
Discuss itinerary and timing for trip activities
Assist with food and beverage service, keep the vessel neat and
clean, and host / entertain the members and their guests
Make and serve cocktails
Prepare and serve catering
Entertain and host guests
Assist captain with keeping watch during tubing, swimming, paddle boarding, snorkeling fishing activities
Anticipate guest’s needs before they ask
Posses a high level of knowledge of our cruising areas, and is able to discuss with guests
Organize head during outing : Wipe counter down, check hand soap levels, restock toilet paper and monitor overall cleanliness
Requirements :
- Minimum of two years of hospitality experience in fine dining, hotel, yachting, and / or country club environment.
- Ability to thrive in a fast-paced environment, critical thinker and problem solver.
- Strong communication skills, energetic, and personable.
- Bartending experience is preferred.
- Maritime experience is preferred.
- Live within a commutable distance to one of our hiring markets : Greenwich, CT, The Hamptons, Nantucket, MA and NYC.
