What are the responsibilities and job description for the Customer Service Specialist - Full Time position at Barton Health?
New Pay Grade for 2025!
Hourly Range : $23.95 USD to $34.75 USD
Summary of Position :
Provides routine clerical support, answers phones, routes callers and relays messages. Faxes, mails claims, files documents, and manages other departmental documents. Provides billing assistance to patients by phone. Reviews accounts for delinquency, and follows department policy to resolve account. The Customer Service Representative reports to the Credit and Collections Supervisor.
Qualifications
Education :
- High School Diploma or GED preferred
Experience :
Knowledge / Skills / Abilities :
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions
1. Provides consistently exceptional care at all times.
2. Communication, answers multiple telephone lines, routes callers, provides answers to routine patient billing questions, and takes messages, and returns calls in a timely manner.
3. Interprets and explains to patients : charges, services and policies regarding payment options.
4. Provides routine information to insurance companies.
5. Greets and assists department visitors.
6. Exercises judgment as to the urgency and nature of patient complaints
7. Communicates problems as they arise through proper channels.
8. Accurately utilizes the features of the telephone equipment and software.
9. Sort and opens incoming mail and interoffice correspondence, ensuring that urgent correspondence and time-dated materials are prioritized.
10. Performs follow-up to returned mail, including calling patients, reviewing outside sources and updating patient demographics.
11. Performs assigned clerical duties in an accurate and timely manner : Faxing, copying, scanning, and ordering supplies.
12. Account Follow-Up, Financial Assistance and Collections : Reviews accounts for guarantor credits, delinquency, communicating with patient by telephone, statement and letter. Screens patient for financial assistance, coordinating applicants for government or hospital assistance. Performs small balance, bad debt, collection and leadership approved adjustments.
13. Assists Billers by telephoning patients and passing on important information needed to expedite claim payment.
14. Balances cash drawer to batch report for credit cards, ensuring payments are posted accurately.
15. Responds to the needs of the department by performing other duties, as necessary.
Salary : $24 - $35
