What are the responsibilities and job description for the Guest Relations Specialist - Full Time position at Barton Health?
Summary of Position :
The Guest Relations Specialist performs welcome and reception duties for the Barton Memorial Hospital. The primary responsibilities include greeting guests, providing information, escorting guests to destination, assisting guests in achieving their objective when entering into hospital, attend to guest needs throughout the hospital, and assist patient care areas with patient transport when able. The position is a guest-facing, customer service position and will be responsible for providing consistently exceptional first and last impressions of the organization. The Specialist is responsible for working with other team members to keep the hospital running efficiently and effectively. The Specialist handles customer concerns and inquiries in a positive, professional manner.
Qualifications
Education :
- High school diploma or GED preferred
Experience :
Knowledge / Skills / Abilities :
Certifications / Licensure :
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Functions
1. Provide consistently exceptional care at all times.
2. Primary responsibilities include greeting guests, providing information, escorting guests to destination, and assisting guests in achieving their objective when entering into hospital.
3. Attend to guest needs throughout the hospital and health system when necessary.
4. Recognizes irregular, unusual or unsafe situations and takes immediate action to resolve the issues wherever possible. Immediately reports such situations to appropriate first responders when it is not safe to intervene.
5. Assist Patient Care areas with outpatient transport when able.
6. Demonstrate a positive, personable disposition at all times.
7. Assist patients with language access needs by using approved interpreter procedures.
8. Maintains cleanliness using infection control procedures.
9. Knowledgeable of Barton Health events and patient-centric initiatives, such as MyChart and Covered California.
10. Monitors patient literature and marketing materials throughout hospital waiting areas.
11. Submits engineering work orders and housekeeping requests to maintain professional and safe environment.
12. Completes annual required training, such as online education modules and Workplace Violence Prevention course.
13. Collaborate with teammates to provide for a best guest experience.
14. Effectively gathers and enters all patient deomographics for accurate registration and pre-registration.
15. Collects copays, point of service payments, any outstanding payments, and effectively posts all payments in the cash drawer.
16. Scans orders into Epic and notifies the proper scheduling department that an order has been scanned.
17. Respond to the needs of the department by performing other duties, as necessary.
