Operational Support Quality Specialist

Job Overview
We are seeking a highly motivated Operational Support Quality Specialist to play a pivotal role in keeping our business running smoothly. This role is integral to our operations, providing technical and administrative support to enhance efficiency, optimize processes, and drive overall performance. As the go-to problem solver, you’ll tackle challenges head-on, ensuring seamless day-to-day operations through cross-functional collaboration and a proactive approach. Resourcefulness, adaptability, creative problem solving and the ability to thrive in a fast-paced environment are essential for success as you embark on a rewarding career and make an impact on the ever-evolving future of NorAm International Partners.

Responsibilities

• Develop and/or update Standard Operating Procedures to maximize productivity and quality
• Provide professional and timely support to internal teams, troubleshooting and resolving operational issues
• Generate reports, analyze key operational data, and document processes to drive continuous improvement
• Identify and implement process improvement strategies to optimize productivity and reduce costs
• Foster a culture of continuous improvement and innovation within the operations team
• Collaborate with cross-functional teams to ensure seamless coordination and execution of operational activities
• Monitor key performance indicators to track progress and identify areas of improvement

Requirements

• 3 - 5 years in a related field or equivalent professional experience
• Proven experience developing Standard Operating Procedures in a fulfillment 3PL warehouse environment
• Strong working knowledge of Windows operating systems and Microsoft Office Suite
• Exceptional problem-solving skills and a proactive, customer-service-oriented mindset
• Ability to multitask, prioritize, and manage multiple projects in a fast-paced environment
• Strong attention to detail, organization, and ability to work independently and collaboratively

We are an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by federal, state, or local law. We are dedicated to creating an inclusive environment for all employees.

All employment decisions are based on merit, qualifications, and business needs. If you require assistance or accommodation during the application process, please let us know, and we will make every effort to provide support.

Must pass company background check and drug screen.

Job Type: Full-time

Pay: $23.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $23 - $24