What are the responsibilities and job description for the Implementation Specialist US market position at Base.com (formerly BaseLinker)?
Base.com is an All-in-One Multi-Channel Management System trusted by thousands of sellers worldwide. It offers proprietary SaaS solutions for merchants that help them scale up, automate, and optimize their businesses across all sales channels.
On top of the best-in-class modules for Order Management, Product Warehousing, Managing Marketplace Listings, and Automating Workflows it offers over 1300 integrations including Amazon, Allegro, eBay, Etsy, Otto, Kaufland, Idealo, Shopify, WooCommerce, Magento, OpenCart, Deutsche Post, UPS, FedEx, DPD, DHL, QuickBooks, Xero, Slack, Gmail, FreshDesk, and many more. We have already partnered with the most significant global marketplaces and regional leaders.
Our teams operate in Poland and in many countries across Europe, the Americas, and Asia, and we are in the process of expanding into new international markets!
Our work model enables us to collaborate globally while maintaining strong local expertise. With exponential growth in recent years, including strategic acquisitions and significant team expansion (15x growth in 3 years), we are entering an exciting new phase of global scaling.
We are looking for go-getters with entrepreneurial spirit to help us drive our US expansion!
As an Implementation Specialist, you will empower BaseLinker US clients to transform their e-commerce businesses into automated multi-channel operations. You will manage end-to-end implementation projects, building relationships with top e-commerce brands in the country.
Experience
$60,000 - $80,000
On top of the best-in-class modules for Order Management, Product Warehousing, Managing Marketplace Listings, and Automating Workflows it offers over 1300 integrations including Amazon, Allegro, eBay, Etsy, Otto, Kaufland, Idealo, Shopify, WooCommerce, Magento, OpenCart, Deutsche Post, UPS, FedEx, DPD, DHL, QuickBooks, Xero, Slack, Gmail, FreshDesk, and many more. We have already partnered with the most significant global marketplaces and regional leaders.
Our teams operate in Poland and in many countries across Europe, the Americas, and Asia, and we are in the process of expanding into new international markets!
Our work model enables us to collaborate globally while maintaining strong local expertise. With exponential growth in recent years, including strategic acquisitions and significant team expansion (15x growth in 3 years), we are entering an exciting new phase of global scaling.
We are looking for go-getters with entrepreneurial spirit to help us drive our US expansion!
As an Implementation Specialist, you will empower BaseLinker US clients to transform their e-commerce businesses into automated multi-channel operations. You will manage end-to-end implementation projects, building relationships with top e-commerce brands in the country.
Experience
- excellent communication skills and ability to establish long-term relationships with clients
- demonstrated excellence in project management and multitasking skills
- knowledge of the US e-commerce landscape and hands-on experience in e-commerce related software/SaaS products, e.g. Amazon Seller Central, eBay, Shopify, etc.
- ability to work independently
- knowledge of HTML and CSS
- knowledge of PHP
- experience in configuring online stores
- experience in B2B software onboarding
- map out clients’ business processes and requirements
- craft detailed project outlines and timelines for multiple small to medium-sized projects
- facilitate the smooth exchange of data, offering effective alternatives and feasible fixes for client workflows
- carry out the implementation of the BaseLinker system remotely/at a client location, addressing any technical hurdles during setup or initial use, with a focus on swift and effective problem resolution
- evaluate the success of setup processes by measuring their outcomes against predefined goals for the solution in question
- navigate customers through the setup of supplementary systems or tools to enhance the functionality of the core product
- conduct comprehensive customer training utilizing online resources, instructional content, or personalized sessions as needed
- competitive pay package and benefits (PTO, 401k, health insurance)
- WFH allowance
- professional growth opportunities, as we rapidly scale in the US
- BaseLinker system training
- Bi-annual company events overseas
$60,000 - $80,000
Salary : $60,000 - $80,000
