What are the responsibilities and job description for the Technical Account Manager position at base?
Role: Technical Account Manager
Contract: Full-time
Location: US East Coast (New York area)
Position overview:
base is a leading provider of cloud-based media production workflows and asset management solutions. We empower creative advertising agencies, media production companies, and post-production studios with cutting-edge technology to streamline their production pipelines. With a strong global presence, we are expanding our footprint in the US and seeking a Technical Account Manager (TAM) based in the New York area to drive client success and business growth.
As a Technical Account Manager (TAM), you will be responsible for managing relationships with key clients, ensuring seamless integration of our solutions into their workflows, and providing expert technical guidance. This role requires a deep understanding of media production technology, excellent problem-solving skills, and a customer-first mindset. You will act as the primary technical liaison between our clients and internal teams, ensuring successful deployment and ongoing support of our solutions.
Key Responsibilities:
- Serve as the main point of contact for assigned clients, understanding their business objectives and technical needs
- Provide expert guidance on the implementation and optimization of base’s solutions
- Collaborate with internal engineering and support teams to resolve technical issues and enhance product functionality
- Conduct training sessions, workshops, and documentation to empower client teams
- Monitor system performance, usage trends, and proactively recommend improvements
- Actively contribute to product development by gathering client feedback and advocating for feature enhancements
- Work closely with sales teams to support pre-sales activities, including technical presentations and solution demonstrations
- Travel occasionally for client meetings, industry events, and on-site support as needed
Qualifications & Experience:
- 5 years of experience in Technical Account Management, solutions Engineering, or a Customer Success role
- Strong background in media production technology, asset management, or cloud-based workflows
- Proficiency with cloud-based media solutions, video production software, and related integrations
- Excellent problem-solving skills with the ability to troubleshoot technical issues efficiently
- Strong communication and interpersonal skills, with experience managing client relationships
- Ability to work independently in a hybrid work environment, balancing remote and in-office responsibilities
- Willingness to travel as needed (approx. 10-20% of the time)
Location and Work Environment
- Hybrid – New York area: This role requires a combination of remote and in-office work to best support clients and internal teams.
Compensation and Benefits:
- Commission-Based Incentives aligned with client success and revenue growth
- Health, Dental, Vision, and Life Insurance – Comprehensive coverage options
- 401(k) Retirement Savings Plan
- Paid Time Off (PTO) – Generous vacation, sick leave, public holidays, and personal days
About Us:
Cloud Native Media Services | Reimagining workflows in the cloud
base is on a mission to democratize cloud services for all businesses, helping them to store, process, and manage content at scale with integrated online media solutions. base’s one provider model offers affordable cloud storage, media asset management, and media workflow integrations. Each solution includes tailored support strengthened with ISO27001-certified security practices at every layer. We enable our customers to centralize, secure, and efficiently index media files in one content hub.
base provides award-winning cloud services to a range of clients across multiple industries, including global online video brands like LADbible Group, cutting-edge sports podcasts such as High Performance, and prestigious film and broadcast studios such as Twickenham Film Studios and Narrative Entertainment, as well as cr
The culture at base is a core aspect of the business. The following values underpin the day-to-day working culture at the company:
- We are bold.
- We are honest.
- We are empathetic.
- We are collaborative.
- We are curious.
