Ambassador

Job Summary

As an Ambassador, you will be part of a dynamic team that inspires, transforms, and empowers others to live healthier lives and pursue the best version of themselves. Ambassadors play a critical role in upholding best-in-class customer service for our members as well as inspiring prospective new members to start their fitness journey with our community. As an Ambassador, you will directly contribute to the operationalsuccess of a fast-paced fitness studio and build relationships with all members of our studio community.

Reporting Structure

This position reports directly to the Assistant Studio Manager.

Duties & Responsibilities

• Greeting members and guests promptly, enthusiastically, and with a smile to create an amazing experience every time
• Communicating with prospective new members, understanding their needs, and providing an appropriate membership recommendation
• Selling memberships, class packages, and retail products to help the studio achieve monthly revenue targets
• Organizing and assisting in the operational success of our brand’s fitness classes (creating seating charts, assisting members with check-in, setting guests up on bikes, helping re-organize equipment, etc.)
• Maintaining the highest cleanliness standards in and around our studio, including regularly cleaning the lobby, training floor, studio equipment, storage areas, and bathrooms
• Conducting lead management activities, including telephone inquiries and follow-up calls with prospective new members and guests
• Supporting our brand’s referral program by routinely inviting members of the community to bring friends, families and co-workers
• Participating in new member outreach activities and field marketing events

Required Skills

• Displays enthusiasm, energy, and a passion for health and fitness
• Naturally connects with a range of people and personalities
• Team player with the ability to work collaboratively
• Customer service
• Independent self-starter who constantly looks for ways to contribute and solve problems
• Detail oriented
• Strong ability to multi-task
• Stays calm under pressure
• Strong written and verbal communication skills; professional phone etiquette
• Basic fitness acumen
• Comfortable using a computer to email and message members and guests
• Must learn to use computer systems (POS, CRM, etc.) in a timely manner in order to be successful in this position

Required Qualifications

Minimum Education & Knowledge

• High school diploma or general education degree (GED) required

Minimum Work Experience

• Customer Service or Retail experience preferred

Physical Demands and Environmental Conditions

• The physical demands described here represent those that must be met by an employee to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, employee is regularly required to use hands, reach with hands and arms, talk, and hear. The employee is regularly required to stand and walk.
• The employee must occasionally lift and/or move up to 25 pounds
• Willing and able to work various shifts including mornings, nights, weekends, and holidays

Job Type: Part-time

Pay: $20.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Hourly pay

Schedule:

• Evening shift
• Holidays
• Morning shift
• Weekends as needed

Experience:

• Customer service: 1 year (Preferred)

Work Location: In person

Salary : $20 - $24