Operations Office Manager - Franklinton

Job Summary:

The Operations Manager/Office Manager will oversee the daily operations of the recovery center,
ensuring efficient administrative processes and a positive environment for staff and patients. This
role involves managing office operations, supporting staff, and fostering a welcoming atmosphere
for patients and their families.

Key Responsibilities:

● Operational Oversight: Oversee the daily operations of the recovery center, ensuring
adherence to policies and procedures. Work closely with clinical, medical, housing, and
administrative teams to enhance service delivery and patient care.
● Staff Management: Supervise the front office staff by providing training, mentorship,
and performance evaluations. Coordinate staff schedules to ensure sufficient coverage for
all operational needs.
● Patient Relations: Serves as the primary point of contact for patients and their families,
addressing inquiries and concerns with empathy and a high level of professionalism.
Facilitate communication between patients and staff to enhance the service experience.
● Administrative Duties: Manage patient records while ensuring confidentiality and HIPAA
compliance. Coordinate billing, insurance claims, and financial transactions as necessary.
● Facility Management: Ensure the recovery center is maintained, safe, and welcoming for
patients and staff. Manage office supplies, equipment, and inventory to support daily
operations.
● Budgeting & Reporting: Assist in preparing and monitoring the center's budget to ensure
that expenses remain within allocated limits. Prepare regular reports on operational
performance and develop strategies for improvement.
● Compliance & Training: Ensure compliance with all local, state, and federal regulations
regarding recovery services. Conduct training sessions and workshops for staff to
enhance their skills and knowledge.

Qualifications

Bachelor’s degree in Business Administration, Healthcare Management, or a related field
(preferred).
3-5 years of experience in operations management, office management, or a similar role,
preferably within a healthcare or recovery setting.
Strong understanding of operational processes and administrative best practices.
Excellent leadership, communication, and organizational skills.
Proficiency in Microsoft Office Suite and experience with electronic health record (EHR)
systems.
Commitment to confidentiality and ethical standards, with a passion for supporting individuals in
recovery.

Benefit Highlights:

● Supportive, flexible work environment with high employee satisfaction rates
● Generous paid time off (PTO) and holidays
● Comprehensive benefits: medical, dental, vision, group life, FSA, HSA, and 401(k) plan
● Continuing education reimbursement opportunities
● Free supervision toward independent licensure
● Free CEUs (Continuing Education Units)
● Flexible scheduling options
● Paid holidays and time off

*At Basecamp Recovery Center, we aim to create a diverse work environment because dif erent
perspectives make our teams stronger. We welcome applications from women, people of color,
LGBTQIA individuals, people with disabilities, ethnic minorities, foreign-born residents, those
with justice system involvement, older adults, and others from diverse backgrounds.

We do not discriminate based on race, gender, religion, national origin, sexual orientation,
experience with substance use or mental health issues, age, marital status, veteran status, or
disability. We strive for an inclusive environment where everyone feels welcome. All staf must
promote a culture free from discrimination and harassment by treating others with kindness and
respect.*

Salary : $55,000 - $58,000