What are the responsibilities and job description for the Customer Service Representative position at Baseline Fitness?
Job Summary
We are looking for a customer-focused team member to drive new member sales and create a welcoming experience for all members, prospective members, and guests. This role requires excellent customer service skills and the ability to manage front desk responsibilities efficiently.
Key Responsibilities
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
We are looking for a customer-focused team member to drive new member sales and create a welcoming experience for all members, prospective members, and guests. This role requires excellent customer service skills and the ability to manage front desk responsibilities efficiently.
Key Responsibilities
- Greet and engage with potential members to provide an exceptional customer experience.
- Handle front desk tasks, including answering phone calls, assisting with inquiries, and providing facility tours.
- Assist with member check-ins, sign-ups, cancellations, and account updates.
- Support members with amenities and services while addressing concerns or forwarding issues to the appropriate manager.
- Help maintain a clean and organized club environment.
- Customer Service: Engage with members, coworkers, and the public in a way that exceeds expectations.
- Active Listening: Understand customer concerns by listening attentively, empathizing, and collaborating to find solutions.
- Problem-Solving: Identify and analyze issues, explore solutions, and seek assistance when necessary.
- Diplomacy: Communicate with tact, professionalism, and appropriate language in all interactions.
- Communication: Address questions, concerns, or issues with supervisors promptly and effectively.
- Strong integrity and work ethic
- Excellent customer service skills
- Basic computer proficiency
- Standing and walking for at least 75% of the shift
- Frequent verbal communication in person or on the phone (75% of the shift)
- Occasional lifting of up to 50 lbs. (less than 30% of the time)
JOIN THE CLUB.
Enhancing people’s lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We’re continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there’s plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That’s where you come in. If you’re looking for a place where you can make a difference in a customer’s life, you’ve found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you’re making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU.
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.
Salary : $10 - $11
