What are the responsibilities and job description for the Scheduling Coordinator position at Basement Systems of Indiana?
About Us: Basement Systems of Indiana is a leading provider of basement waterproofing, foundation repair, and crawl space encapsulation solutions. With a commitment to excellence, we aim to deliver top-notch services to our clients, ensuring their homes are safe, dry, and structurally sound. As we continue to grow, we are seeking a dedicated and organized Scheduling Coordinator to join our team.
Position Overview: As a Scheduling Coordinator at Basement Systems of Indiana, you will play a crucial role in ensuring the efficient and smooth coordination of our service appointments. You will be responsible for managing the scheduling process, optimizing technician routes, and maintaining clear communication with customers. This position requires strong organizational skills, attention to detail, and excellent customer service.
Responsibilities:
Appointment Scheduling:
Efficiently schedule service appointments for technicians based on customer needs and geographical locations.
Optimize technician routes to maximize efficiency and minimize travel time.
Customer Communication:
Communicate with customers to confirm appointments and provide relevant information about the service process.
Address customer inquiries and concerns related to scheduling.
Database Management:
Maintain accurate and up-to-date customer and appointment information in the scheduling system.
Team Collaboration:
Coordinate with sales, service, and administrative teams to ensure seamless communication and scheduling workflow.
Collaborate with field technicians to address scheduling challenges and optimize productivity.
Problem Resolution:
Identify and address scheduling conflicts or issues promptly, finding effective solutions to meet customer and company needs.
