What are the responsibilities and job description for the Appointment Center Representative position at Basements Plus?
Job Description
Job Description
Location : Novi, Michigan
Compensation : Starting at $18.00 per hour
Benefits : Information on benefits will be provided during the interview process.
Position Summary :
As the Appointment Center Representative, you serve as the primary telephone contact for all customer interactions, including setting and confirming appointments, mailing information packets, and keeping customer records accurate and up to date. This is a critical role, as you are the first point of contact between Basements Plus and the homeowner, playing an essential part in achieving the company’s goals. Note : This position does not involve cold calling.
Essential Job Functions :
- Schedule appointments for both inbound and outbound leads, tailored to customer needs and availability.
- Answer inquiries from potential customers and effectively convert them into appointments.
- Handle general customer service calls, directing callers to the appropriate person or department.
- Update customer records promptly for scheduling changes and cancellations, ensuring accuracy.
- Collaborate with the marketing department to gather and analyze lead generation data.
- Proficiently manage emails, converting them into scheduled appointments.
Position Requirements :
Purpose, Mission, and Values :
Reports To : Sales Manager
We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $18
