What are the responsibilities and job description for the Production Administrative Assistant position at Basements Plus?

Job Description

Location : Basements Plus – Commerce Township, MI

Benefits : Information on benefits will be provided during the interview process.

Position Summary

The Production Administration Assistant works closely with the Production Manager and Production Coordinator within the waterproofing division. Your focus will be to ensure that jobs are ready for production. Key roles include scheduling trades, acquiring permits, and customer communication.

Essential Job Functions :

Permitting, Inspections, and Trade Coordination

Responsible for applying for and following up on all necessary permits.
Permit pick up and drop off, as necessary.
Schedule all necessary trades and coordinate with customers.
Schedule MISS DIG for all jobs that require digging.
Responsible for coordinating all necessary inspections for job completion.
Confirm all trades are scheduled prior to installation date.

Production Installation / Communication

Job confirmations prior to installation date.

Make homeowner aware of any install date changes.

Quality Assurance calls post-production.

Schedule site visits for production manager.

Communicate with Production Coordinator for issues or concerns.

Service & Warranty Scheduling

Coordinate and communicate warranty calls with homeowners and service tech / crew / production manager.

Escalate warranty as needed to Production Coordinator

Administrative Support

Ensures all paperwork, data entry, and correspondence is accurate, timely, and completed according to company procedure

Provides administrative support to other departments as needed.

Ensure customer service calls are executed with professionalism and we “created raving fans” per our core value.

Attend all necessary weekly meetings, providing updates to department leaders and team.

Performs other related duties as assigned by management.

Position Requirements :

Knowledge of customer service principles and practices

Ability to work under pressure and adapt to changing priorities.

Proficiency in Microsoft Office

Proficient in using a CRM

Ability to be well organized

Strong organizational skills and attention to detail.

Ability to manage multiple projects simultaneously.

Excellent communication and interpersonal skills.

Problem-solving and troubleshooting abilities

Strong verbal phone skills

Strong written communication skills

Ability to perform accurate data entry

High school diploma or GED preferred and 1 years of experience in customer service OR a combination of education and experience that illustrates a proven track record in this field

Valid Driver’s License with a clean driving record

On-computer screen time of 75-100%

Knowledge of construction or related trades and construction management is a plus.

Familiarity with production software or project management tools, is a plus.

Ability to understand and converse in Spanish, is a plus

Purpose, Mission, and Values :

Lives our company’s purpose, mission, and values

Provides remarkable customer experiences

Reports to

DBP Production Coordinator

Salary Range : $20.00 - $22.00 hourly

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this position. Such statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees are requested to follow any other job-related instructions and to perform any other job-related duties as requested by their supervisor. Employees may also be required to work in excess of normal working hours as workloads and seasonal activities necessitate. Regular, reliable attendance is considered an essential job function. This document is subject to change at any time without notice.

We are proud to be an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Salary : $20 - $22

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