Director of Client and Community Experience

Join Our Compassionate Team at BasePoint! BasePoint is looking fora dedicated individual to join our team as a Director of Client and Community Experience.

BasePoint invites you to become a vital part of our team. We are on a mission to provide accessible, understandable, and highly effective behavioral healthcare to our patients and their families. With a steadfast commitment to evidence-based principles and patient-centric care, our team of licensed counselors, social workers, nurse practitioners, and psychiatrists has been delivering exceptional services for over a decade.

Overview
We are seeking a passionate and experienced Director of Client and Community Experience to lead our efforts in enhancing the overall satisfaction and engagement of our clients. This role fosters collaboration, solution-focused problem solving, and effective communication to build the best possible outcomes for our clients. Your ability to develop strong relationships, to build partnerships, promote customer service and to drive outcomes will be highly valued.

The ideal candidate will possess strong leadership skills, a background in behavioral health or social work, and a commitment to creating an inclusive environment for all clients.

Responsibilities

• Develop strategy and implement Patient in Common process to drive new ARS or solidify existing ARS relationship with regular reporting to Outreach and Executive Team.
• Develop strategy and implement care coordination including but not limited to: Discharge Planning, providing levels of care education to patient/families, following up post discharge with clients to meet regulatory and licensure requirements.
• Lead implementation of site-specific community aftercare fair in collaboration with Director of Outreach to promote effective community relations.
• Develops and leads companywide strategy that provides account management to community partners by ensuring effective communication from outreach, patient access center, assessment, clinical operations, and medical to community partners. To include but not limited to ROI process, discharge plans, medication lists, medical consult, service recovery issues, etc.
• Develops and leads companywide strategy to provide account management with School district partners. To include but not limited to: Level of care communication, education/enrollment planning, return to school plan, service recovery issues, etc.
• Develops and leads companywide strategy to provide account management for EAP’s. To include but not limited to: Communication of FMLA/STD/LTD, level of care change, etc.
• Leads and directs activities of Clinical Care Coordinators to achieve company objectives.
• Serve as the primary company liaison from clinical/medical/assessor operations to outreach to achieve company objectives.
• Participate as requested by Director of Outreach to support community Outreach objectives.
• Oversee Google review management, including responding to and addressing feedback to enhance the client experience
• Ensure team maintains confidentiality laws and HIPAA related to patient PHI.
• Manage mutually agreed upon KPI’s to benchmark with Executive Team.

Requirements

• Minimum of four years of experience in customer service or marketing experience
• Bachelor’s degree or higher in Social Sciences
• Vast acumen/knowledge of or experience in mental health or substance use fields.
• Understanding and practice of 12-step programs and alternative support programs
• Ability to organize, manage, and produce measurable and positive community relations.
• Ability to determine KPI’s to measure program and position efficiencies.
• Manage and hold accountable staff to KPI’s determined.

Please complete Culture Index survey as part of the application process. The link is provided below:

Culture Index Survey Link: https://surveys.cultureindex.com/s/ZFFvTZ422w/90786

Join us in making a meaningful impact on the lives of those we serve by leading our customer experience initiatives!

Job Type: Full-time

Pay: From $110,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Experience:

• marketing: 4 years (Preferred)

Ability to Commute:

• Forney, TX 75126 (Required)

Ability to Relocate:

• Forney, TX 75126: Relocate before starting work (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: Hybrid remote in Forney, TX 75126

Salary : $110,000