What are the responsibilities and job description for the Customer Service Team Lead - Front End Operations Manager position at Bashas'?
Job Overview
The Customer Service Team Lead plays a vital role in ensuring an exceptional shopping experience for customers. As the front-end operations manager, you will be responsible for directing the daily activities of the store's customer service counter and operating cash registers.
Key Responsibilities
- Provide top-notch customer service by engaging with customers, offering product information, and maintaining a positive attitude.
- Create a welcoming store environment that encourages teamwork and productivity among employees.
- Operate cash registers efficiently and accurately process transactions.
- Direct all front-end operations, including supervising courtesy clerks and cashier/clerks.
- Maintain high standards of professionalism, productivity, and customer satisfaction.
- Ensure compliance with health department and weights and measures department policies and requirements.
- Oversee the ordering and merchandising of grocery, dairy, liquor, HBC, non-foods, frozen foods, and wall deli shelves, display cases, and displays.
Benefits
- Competitive compensation paid weekly.
- Retirement benefits.
- Medical, dental, and vision insurance for yourself and eligible dependents.
- Tuition reimbursement for qualified courses.
- Scholarship opportunities for continued education.
- Store discount programs (10% off household groceries).
