What are the responsibilities and job description for the Customer Service Team Lead Position position at Bashas'?
Job Description:
">Bashas' is seeking an experienced and customer-focused leader to join our team as a Customer Service Team Lead. As a key member of our front-end management team, you will be responsible for creating a welcoming store environment that exceeds customer expectations.
">Key Responsibilities:
">- ">
- Provide exceptional customer service by greeting customers, answering questions, and resolving issues in a timely and professional manner. ">
- Direct the operations of the front end of the grocery store, ensuring seamless checkout experiences and efficient inventory management. ">
- Collaborate with the Store Team Lead and other assistant leads to achieve sales goals, improve customer satisfaction, and maintain high standards of store appearance. ">
- Recruit, train, and develop courtesy clerks and cashier/clerks to ensure excellent customer service and meet productivity standards. ">
- Maintain accurate records, including cash handling, inventory control, and employee performance evaluations. ">
Requirements:
">To be successful in this role, you must possess excellent communication and leadership skills, with a strong ability to multitask and prioritize tasks. You should also have experience working in a fast-paced retail environment, preferably in a similar capacity.
">Perks and Benefits:
">We offer competitive compensation, paid weekly, as well as a comprehensive benefits package, including medical, dental, and vision insurance, retirement benefits, and tuition reimbursement opportunities.
">How to Apply:
">Internal transfers/promotion/rehire candidates: please obtain your current leader's recommendation and endorsement from HR before applying. Rehires require approval from an HRBP. External candidates: please submit your application through our website or visit us in person at Bashas'.
