What are the responsibilities and job description for the Bell Person position at Basin Harbor?
For our 2025 season, we will consider H2B applicants.
Summary:
The Bell Staff serves resort guests by greeting them upon their arrival at Basin Harbor and assisting them with their varied needs, presenting a confident, welcoming attitude.
Diversity helps us build a team that represents a variety of backgrounds, skills, and perspectives. We are an Equal Opportunity Employer.
Responsibilities and Duties:
- Maintain a neat and professional appearance, wearing the prescribed uniform for that time of the day.
- Pick up & carry a pager and/or radio, always ready to respond to any request.
- Greet all guests as they arrive or leave the front door of the lodge.
- Open doors for all who enter or exit.
- Answer guests questions, particularly with regard to resort locations and services.
- Escort guests to their room/cottage; orient them to its features.
- Assists guests with their luggage.
- Store, deliver, & retrieve guests’ luggage in bell closet.
- Transport guests around the resort.
- Transport guests to town or run errands for guests (per manager approval).
- Ensure the entrance (inside & out) is always clean, neat & tidy; assist with general pick-up & clean up around the Lodge, Lodge Lawn, and deck.
- Perform routine guest service requests as requested by the guests themselves the concierge, or the front desk (verbally or via the pager)- such as delivering ice, amenities, flowers, TV’s.
- Deliver food and/or beverages as requested to guests or guest rooms.
- Assist banquet set up staff, as time allows, particularly in the Main Lodge area, with preparations for or clean up after special events.
- Assist with valet parking when requested on a BEO.
- Turn on lights in the accommodations of guests arriving after dark.
- Other duties as assigned
Essential Qualifications and Competencies:
- Individuals with attention to detail, customer service skills, and strong work ethic are preferred.
- High school diploma or general education degree (GED); or 1 to 3 months related experience and/or training; or equivalent combination of education and experience.
- Ability to read and comprehend simple instructions, short correspondence, and memos in English. Ability to write simple correspondence and effectively present information in one-on-one situations in person and over the telephone in English.
- Technical competence in basic computer programs and functions is desired. (ie. Work, Excel, etc.)
- Ability to perform physical activities that include climbing, balancing, stooping, kneeling, crouching, crawling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing and repetitive motions.
- Ability to perform very heavy work (defined as exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or 20 pounds of force constantly to move objects.)
- Ability to stand for long periods of time and use hands, talk and hear. Visual acuity necessary to navigate from point A to point B, to provide assistance to others with a variety of needs or requests, to operate a motorized vehicle safely, and to perform other such tasks requiring distance vision.
- Must be willing and able to pass a background check.
