What are the responsibilities and job description for the Dining Services Supervisor (Captain) position at Basin Harbor?
Summary:
The Dining Services Captain supervises and coordinates banquet events and dining service as assigned, assisting service staff as necessary. Also, implements and ensures Basin Harbor policies and procedures are followed. The Captain provides sincere service through actions that display self-confidence, grace and courtesy to guests and colleagues.
Diversity helps us build a team that represents a variety of backgrounds, skills, and perspectives. We are an Equal Opportunity Employer
Responsibilities and Duties:
- Oversees dining room staff for efficiency and conduct
- Assists servers, DSA’s and Hosts
- Assist in monitoring and training staff
- Trains staff to work with maximum efficiency/productivity
- Creates station maps by coordinating with Hosts/Hostess for reservation times and numbers
- Tracks staff absences on attendance card
- Assists with setting up and resetting dining room
- Is responsible for maintaining and monitoring staff incentives.
- Prepares and submits nightly paperwork to the Night Auditor
Essential Qualifications and Competencies:
- Extremely detail oriented
- Tactful, approachable, perceptive and customer service oriented
- Able to communicate effectively with guests, staff and supervisors
- Able to reinforce dining room procedures
- Clean, well kept, professional appearance
- Self-motivated, adaptable, responsible and reliable
- Able to perform multiple tasks systematically in a fast paced environment
- Able to co-operate with co-workers and staff to promote and maintain team spirit
- Experience in dining room setting with regards to efficiency
- Able to function in leadership role in the absence of the Dining Services Manager
- Must be able to lift 20 lbs repeatedly and to work under pressure
- Must be willing and able to pass a background check
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