What are the responsibilities and job description for the Customer Service Technology Coordinator position at BASIS ED?
BASIS Tucson North is seeking a Technology Coordinator (Entry-Level position) to start ASAP!
The Technology (Desktop Support) Coordinators primary role is to provide help desk operations and to ensure that end users are receiving the appropriate assistance for all technology needs. This includes all help desk requests and resolutions. The person in this position needs to have an entry level knowledge of systems administration, customer service and strong desktop support experience and expertise.
PRIMARY RESPONSIBILITIES:
- Serves as a help desk tier 1 and 2 engineer to support desktops, laptops, tablets and smartphones
- Imaging computers utilizing PXE boot
- Office 365 Administration
- Outlook and Lync 2013 configuration
- Maintains system processes related to file and system backups
- Supporting a wide variety of network and software applications (firewall, web filter, corporate managed virus protection.)
- Maintain Active Directory user and computer accounts
- Maintains computer and mobile device updates/patches
- Maintain telephony equipment including VOIP and analog services
- Recommends hardware, software and consumables for purchase.
- Maintain updated and accurate inventory lists
- Maintain and create documentation of IT processes
KEY COMPETENCIES
- Knowledge and understanding of BASIS organization
- Attention to detail and strong organization and communication skills.
- Excellent customer service skills
- Analytical with strong problem solving skills
- Strong project management skills
- Ability to interpret a variety of instructions in written or verbal form
EDUCATION AND EXPERIENCE REQUIREMENTS
Required:
- Technical or Associates degree; experience can be considered in place of degree
- 1-2 years in an IT Help Desk environment
Preferred:
- Knowledge of SharePoint 2013
- Knowledge of System Center 2012
- Knowledge of Microsoft Dynamics
- Basic understanding of IP routing
Benefits and Salary:
- Salary for this position is competitive and dependent on education and experience
- BASIS Ed offers a comprehensive benefits package, including but not limited to:
- Employer paid medical and dental insurance
- Vision insurance
- PTO
- Ability to add dependents
- 401k with partial match that grows over time
- Employee Assistance Program
- Childcare Savings Opportunity (KinderCare tuition discount)
Additional Job Information:
Benefits and Pay Rate: Pay for this position is competitive and dependent on education and experience. BASIS offers a comprehensive benefits package.
Notice of Non-Discrimination: In accordance with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Title II of the Americans with Disabilities Act of 1990, the Boy Scouts of America Equal Access Act and applicable state law, BASIS* does not discriminate on the basis of actual or perceived race, color, religion, national origin, sex, age, disability, gender identity or expression, or any other classification protected by law in any of its business activities, including its educational programs and activities which comply fully with the requirements of state and federal law and Title IX. The following person has been designated to handle inquiries regarding BASIS non-discrimination policies: Beverly Traver, Compliance and Equity Investigator, BASIS Educational Group, LLC., 7975 N. Hayden Rd, Scottsdale, AZ 85258, (480) 289-2088.
*As used in this policy, the term "BASIS" refers to: BASIS Educational Group, LLC, BASIS Charter Schools, Inc., BTX Schools, Inc., BDC, A Public School, Inc., BBR Schools, Inc., and all affiliated entities.
