What are the responsibilities and job description for the Technology Coordinator position at BASIS.ed?
BASIS Peoria is seeking a Technology Coordinator to start ASAP!
The Technology (Desktop Support) Coordinator's primary role is to provide help desk operations and to ensure that end users are receiving the appropriate assistance for all technology needs. This includes all help desk requests and resolutions. The person in this position needs to have an entry level knowledge of systems administration, customer service and strong desktop support experience and expertise.
PRIMARY RESPONSIBILITIES :
- Serves as a help desk tier 1 and 2 engineer to support desktops, laptops, tablets and smartphones
- Imaging computers utilizing PXE boot
- Office 365 Administration
- Outlook and Lync 2013 configuration
- Maintains system processes related to file and system backups
- Supporting a wide variety of network and software applications (firewall, web filter, corporate managed virus protection.)
- Maintain Active Directory user and computer accounts
- Maintains computer and mobile device updates / patches
- Maintain telephony equipment including VOIP and analog services
- Recommends hardware, software and consumables for purchase.
- Maintain updated and accurate inventory lists
- Maintain and create documentation of IT processes
KEY COMPETENCIES
EDUCATION AND EXPERIENCE REQUIREMENTS
Required :
Preferred :
Benefits and Salary :
Employer paid medical and dental insurance
Additional Job Information :
Benefits and Pay Rate : Pay for this position is competitive and dependent on education and experience. BASIS offers a comprehensive benefits package.
Notice of Non-Discrimination : In accordance with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, the Age Discrimination Act of 1975, Title II of the Americans with Disabilities Act of 1990, the Boy Scouts of America Equal Access Act and applicable state law, BASIS
