What are the responsibilities and job description for the Front Office Manager position at Bask Hotel?
Job Description
Job Description
Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry.
Full Time and Part-Time
Benefits
Insurance (Medical, Dental and Vision)
Supplemental Insurance
Enhanced Paid Time Off (PTO) Plan
Paid Training
Fantastic Company Culture
Management Responsibilities
Participates in the selection of front desk agents
Trains all front desk agents in accordance with Brand and internal standards
Schedule the front desk staff in accordance with budget guidelines and through the direction of the GM
Evaluates the job performance of each front desk agent
Maintains working relationships and communicates with all departments
Maintains master and floor level key control
Verifies that accurate room status information is maintained and properly communicated
Resolves guest-related problems quickly, efficiently, and courteously
Updates group information to include the maintenance and preparations of any group requirements and relays that information to appropriate personnel
Supervises, and when necessary inspects guest rooms and acts as room’s inspector
Checks cashiers in and out and verifies banks and deposits at the end of each shift
Enforces all cash handling and credit policies including incoming check policies and procedures
Conducts regularly scheduled meetings of front office personnel
Any other functions as requested or needed leading to the successful operations of the hotel
Additional Responsibilities
Receiving accommodation reservations from visitors
Taking the details of all arriving guests including payment information
Allocating rooms to all guests
Providing information to guests about the procedures, policies, and facilities of the hotel
Providing the guest with the necessary tourism information
Handling all customer concerns and queries
Issuing receipts to the guests
Ensuring the safety and security of all guests
Maintain all guest reservations in accordance with credit card security requirements
Balance and properly account for cash drawer at the desk for each shift
Maintain all training requirements as set forth by General Manager
Assisting guests with safety deposit box forms and keys as outlined by GM
Wear a provided uniform and nametag at all times on the property
Perform routine cleaning throughout the work area
Document any necessary minor repairs and / or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department
Smile, acknowledge, and greet guests while in guest rooms, in front of the house, or any other area of the hotel
Respond to guest’s requests for immediate repairs
Report lost-and-found items in accordance with hotel procedures
All other assigned duties
Qualifications / Requirements
High school diploma or equivalent
Must be able to work a flexible schedule and be “on-call” for weekends, emergencies, or for anyone who “call’s off” of a scheduled shift
Prefer at least one (1) year of related experience with a minimum of one (1) year of front desk supervisory experience
Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
Must display very good organization and time management skills
Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks
Must be able to regularly lift and carry up to 20 pounds without assistance
To always maintain a high standard of personal hygiene and appearance
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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