What are the responsibilities and job description for the Dunkin' Donuts Franchisee Team Lead position at Baskin Robbins?
**Job Summary**
We are seeking an experienced Customer Service Supervisor to join our team at Baskin Robbins. In this role, you will be responsible for leading a team of customer-facing employees, ensuring exceptional customer experiences, and contributing to the overall success of our franchise.
Main Responsibilities:
- Lead and manage a team of customer service representatives, providing coaching, training, and feedback
- Ensure high standards of customer service, responding promptly to customer complaints and resolving issues efficiently
- Develop and implement sales strategies to drive revenue growth and increase customer loyalty
- Collaborate with other departments to achieve business objectives and improve store performance
Requirements:
- 2 years of experience in a customer-facing role or supervisory position
- Proven track record of improving customer satisfaction and employee engagement
- Strong leadership and communication skills
- Ability to work effectively in a fast-paced environment
Benefits:
- Competitive salary and bonus structure
- Opportunities for career advancement
- Comprehensive benefits package, including medical insurance and paid time off
