What are the responsibilities and job description for the Restaurant Operations Manager position at Baskin Robbins?
The Store Operations Manager is responsible for supporting the Restaurant Manager in all aspects of restaurant operations. This includes floor operations, brand training programs, and providing strong leadership to their team. They are also responsible for performing all duties of the Restaurant Manager in their absence.
Key Responsibilities
- Lead team meetings with the Restaurant Manager
- Oversee Brand Training Programs, including scheduling, training, validating, and certifying team and shift lead staff
- Ensure brand standards, recipes, and systems are executed
- Create and maintain a guest-focused culture in the restaurant
- Review guest feedback results and implement action plans to drive improvement
- Communicate restaurant priorities, goals, and results to restaurant team members
The ideal candidate will have previous leadership experience in retail, restaurant, or hospitality, as well as basic computer skills, fluent spoken and written English, and basic math and financial management skills.
