What are the responsibilities and job description for the Resturant Manager position at Baskin Robbins?
Leadership Role
You will oversee the financial and guest service goals of our store, addressing challenges and developing strategies to achieve success.
Your Key Responsibilities
- Develop and implement plans to drive sales growth and improve customer satisfaction
- Counsel and mentor Assistant Managers and Shift Leads as team leaders, fostering a culture of excellence and teamwork
- Serve as a resource for store operations, staffing, company policies and procedures, and resolving key guest issues
- Ensure seamless execution of new products and processes in a timely manner
- Maintain a safe, secure, sanitary, and "like new" environment
- Recruit, hire, onboard, and develop high-performing team members
- Train, motivate, develop, coach, and reward team members for outstanding performance
- Monitor, appraise, and review employee performance to drive growth and improvement
About You
- A proven track record in the restaurant industry or related field, with quick service and drive-thru experience a plus
- Excellent communication skills, with the ability to connect with and motivate team members
- Prior experience leading a team, including training and coaching
- Strong organizational, interpersonal, and problem-solving skills
- Ability to learn quickly and adapt to change in a fast-paced environment
- A team player with a great attitude, desire to learn, and strong work ethic
