What are the responsibilities and job description for the Team Leader position at Baskin Robbins?
Team Leader Role at Dunkin' Donuts
The Team Shift Leader is a critical decision-maker responsible for the success of store operations and shift management.
Key Responsibilities:
- Ensuring every customer receives exceptional service, embodying our C.A.R.E. values (Customers Are Really Everything)
- Maintaining high-quality products, including America's Best Coffee, which is freshly brewed every 18 minutes
- Effective crew deployment, drive-thru performance, goal setting, result communication, and red book execution
- Serving as a team player who can adapt to changing situations
**Goals and Objectives:**
To develop leadership skills by supporting the General Manager and being an integral part of a high-performing store team.
Support the General Manager in leading the team, nurturing talent, and exceeding customer expectations.
As a Shift Leader, you will have opportunities to build your leadership skills while making a positive impact on customers.
Our Shift Leaders are often promoted to Management roles, with 90% of our General Managers starting as Crew Members.
This career path offers growth opportunities, competitive pay, benefits, and more!
We value internal growth and development, and this role is ideal for those seeking a challenging and rewarding career in the fast-paced food industry.
