Demo

Weekend Manager

Baskin Robbins
Scotch Plains, NJ Full Time
POSTED ON 3/7/2025
AVAILABLE BEFORE 4/5/2025

Restaurant Manager Job Description

A Restaurant Manager plays a crucial role in supporting the overall operation of a single restaurant, ensuring that all aspects meet Dunkin standards and franchisee policies.

Main Responsibilities:

  • Perform all duties of the Restaurant Manager in their absence, including floor operations and Brand Training programs.
  • Provide strong, positive leadership to team members to deliver excellent guest experiences, operational excellence, and profitable top line sales.
  • Support the Restaurant Manager in maintaining compliance with all applicable laws and regulations.

Key Areas of Focus:

  • Floor Operations: Lead team meetings, oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff.
  • Guest Experience: Create and maintain a guest-focused culture, review guest feedback results, and implement action plans to drive improvement.
  • Team Management: Communicate restaurant priorities, goals, and results to team members, execute new product rollouts, and manage cash over/short in the restaurant.
  • Operations: Ensure Brand standards, recipes, and systems are executed, maintain a safe and healthy environment, and control costs to maximize profitability.

Management Responsibilities:

  • Recruit, hire, onboard, and develop restaurant team members.
  • Assist team and shift lead performance appraisal process.
  • Coach restaurant team members to drive sales, improve profitability, and guest satisfaction.

Requirements:

  • Bachelor's degree or equivalent experience.
  • Previous leadership experience in retail, restaurant, or hospitality.
  • Basic computer skills, fluent in spoken and written English, basic math and financial management.
  • Good analytical skills, business acumen, ability to work well with others in a fast-paced environment.

Working Conditions:

  • Standing on feet for long periods.
  • Repetitive motion, including bending, stooping, and reaching.
  • Lifting packages (if applicable).
  • Wearing a headset (if applicable).

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