Weekend Manager

Restaurant Manager Job Description

A Restaurant Manager plays a crucial role in supporting the overall operation of a single restaurant, ensuring that all aspects meet Dunkin standards and franchisee policies.

Main Responsibilities:

• Perform all duties of the Restaurant Manager in their absence, including floor operations and Brand Training programs.
• Provide strong, positive leadership to team members to deliver excellent guest experiences, operational excellence, and profitable top line sales.
• Support the Restaurant Manager in maintaining compliance with all applicable laws and regulations.

Key Areas of Focus:

• Floor Operations: Lead team meetings, oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff.
• Guest Experience: Create and maintain a guest-focused culture, review guest feedback results, and implement action plans to drive improvement.
• Team Management: Communicate restaurant priorities, goals, and results to team members, execute new product rollouts, and manage cash over/short in the restaurant.
• Operations: Ensure Brand standards, recipes, and systems are executed, maintain a safe and healthy environment, and control costs to maximize profitability.

Management Responsibilities:

• Recruit, hire, onboard, and develop restaurant team members.
• Assist team and shift lead performance appraisal process.
• Coach restaurant team members to drive sales, improve profitability, and guest satisfaction.

Requirements:

• Bachelor's degree or equivalent experience.
• Previous leadership experience in retail, restaurant, or hospitality.
• Basic computer skills, fluent in spoken and written English, basic math and financial management.
• Good analytical skills, business acumen, ability to work well with others in a fast-paced environment.

Working Conditions:

• Standing on feet for long periods.
• Repetitive motion, including bending, stooping, and reaching.
• Lifting packages (if applicable).
• Wearing a headset (if applicable).