What are the responsibilities and job description for the Weekend Manager position at Baskin Robbins?
Restaurant Manager Job Description
A Restaurant Manager plays a crucial role in supporting the overall operation of a single restaurant, ensuring that all aspects meet Dunkin standards and franchisee policies.
Main Responsibilities:
- Perform all duties of the Restaurant Manager in their absence, including floor operations and Brand Training programs.
- Provide strong, positive leadership to team members to deliver excellent guest experiences, operational excellence, and profitable top line sales.
- Support the Restaurant Manager in maintaining compliance with all applicable laws and regulations.
Key Areas of Focus:
- Floor Operations: Lead team meetings, oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff.
- Guest Experience: Create and maintain a guest-focused culture, review guest feedback results, and implement action plans to drive improvement.
- Team Management: Communicate restaurant priorities, goals, and results to team members, execute new product rollouts, and manage cash over/short in the restaurant.
- Operations: Ensure Brand standards, recipes, and systems are executed, maintain a safe and healthy environment, and control costs to maximize profitability.
Management Responsibilities:
- Recruit, hire, onboard, and develop restaurant team members.
- Assist team and shift lead performance appraisal process.
- Coach restaurant team members to drive sales, improve profitability, and guest satisfaction.
Requirements:
- Bachelor's degree or equivalent experience.
- Previous leadership experience in retail, restaurant, or hospitality.
- Basic computer skills, fluent in spoken and written English, basic math and financial management.
- Good analytical skills, business acumen, ability to work well with others in a fast-paced environment.
Working Conditions:
- Standing on feet for long periods.
- Repetitive motion, including bending, stooping, and reaching.
- Lifting packages (if applicable).
- Wearing a headset (if applicable).