Collections Manager

Position Summary: Under the general supervision of the President, manages the staff and production of the Collections Department.

Essential Duties & Responsibilities

Responsible for supervising the Collections Department.

Assist in directing staffing, training, development, and performance evaluations to develop and improve the team(s).

Review performance reports and track productivity of department to evaluate effectiveness and efficiency of dialer, policies / procedures, and insure attainment of revenue and performance goals

Monitor collectors’ talk offs to promote quality and ensure compliance with FDCPA and all other guidelines set forth

Conduct coaching and document sessions with staff

Track and perform coaching for attendance

Provide communication and follow up with team(s) to ensure representatives are fully informed of new information related to procedures, processes, work standards, goals, and company related issues

Audit accounts considered to be uncollectible; ensure maximum efforts have been taken before closing to return to client

Reviews settlement offers below the collector approval levels and communicate with clients for approval

Conforms with and abides by all regulations, policies, work procedures, and instructions to perform any other job-related duties requested by any person authorized to give instructions or assignments.

Conforms to all safety rules and use all appropriate safety equipment.

Performs other related duties incidental to the work described herein

Accountable for the work of the staff within Collections Department and the attainment of department and production goals.

We Offer

Medical, dental, vision, life insurance, short-term disability, long-term disability, accident insurance, and critical-illness Insurance

Vacation and paid sick time 

10 paid holidays

Career growth opportunities

Professional work environment

Bass & Associates, P.C. is an Equal Opportunity Employer. We will recruit, hire, train and promote the best-qualified person for all jobs without regard to race, color, ethnicity, ancestry, national origin, citizenship, religion, sex (including gender, pregnancy, childbirth, related medical conditions, sex or gender stereotypes), sexual orientation, gender identity or expression, veteran status, disability (physical or mental), genetic information, age (40 or over), marital status, or any other protected category under applicable federal, state or local laws.

Skills/ Requirements

· Strong organization skills

· Attention to detail

· Ability to prioritize and manage time

Must be able to pass a drug and alcohol test.

Must be able to pass a criminal background check.

Education Requirement: Bachelors Degree in Business or equivalent experiences preferred

Related Experience: 5 years of collections or related experience

Management Experience: 3 years of management experience

Computer Equipment and Software Requirements: Working knowledge of Microsoft Word, Excel, Office and Internet software