Demo

Call Center Representative

BASS MEDICAL GROUP
BASS MEDICAL GROUP Salary
Walnut Creek, CA Full Time
POSTED ON 3/10/2025
AVAILABLE BEFORE 5/10/2025

Description

As a healthcare Customer Service Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.

Requirements

• Handling patients, referral sources, and administrative department inquires

• Communicating with insurance companies and/or prior authorization requests

• Entering patient information into a customer information system

• Ensuring customer satisfaction and assisting them with issues/concerns related to their health

• Serving as a backup when other employees are out due to absent staff members

• Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers

• Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty

• Becoming educated in qualifications of multiple insurances to ensure clean order intake


Mandatory Qualifications

• Bilingual (English and Spanish)

• High School Diploma or GED, some college


Preferred Qualifications

• Minimum 1 year of outbound/inbound calling experience in a call center, medical office/clinic or institutional setting

• Ability to convey a positive and professional image to customers and employees

• Maintain composure in high pressure situations

• Capable of following an issue through to its conclusion


Benefits

Medical, dental, vision, life, AD&D, LTD, Aflac Insurances, Nationwide Pet Insurance, FSA & HSA, 401K Retirement, Paid Time off and paid holidays.



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