What are the responsibilities and job description for the Call Center Representative position at BASS MEDICAL GROUP?
Description
As a healthcare Customer Service Representative, you will be responsible for successfully managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between our company and its customers. In addition, you will be responsible for evaluating all documents to ensure that appropriate information has been obtained for billing purposes.
Requirements
• Handling patients, referral sources, and administrative department inquires
• Communicating with insurance companies and/or prior authorization requests
• Entering patient information into a customer information system
• Ensuring customer satisfaction and assisting them with issues/concerns related to their health
• Serving as a backup when other employees are out due to absent staff members
• Making decisions as needed off-hours or without supervision to ensure an uninterrupted supply of product to customers
• Developing the knowledge of customer needs and trends to improve customer satisfaction and loyalty
• Becoming educated in qualifications of multiple insurances to ensure clean order intake
Mandatory Qualifications
• Bilingual (English and Spanish)
• High School Diploma or GED, some college
Preferred Qualifications
• Minimum 1 year of outbound/inbound calling experience in a call center, medical office/clinic or institutional setting
• Ability to convey a positive and professional image to customers and employees
• Maintain composure in high pressure situations
• Capable of following an issue through to its conclusion
Benefits
Medical, dental, vision, life, AD&D, LTD, Aflac Insurances, Nationwide Pet Insurance, FSA & HSA, 401K Retirement, Paid Time off and paid holidays.
