What are the responsibilities and job description for the FRONT DESK position at BASS MEDICAL GROUP?
Description
Description
Front Desk Coordinator – Premier Gastroenterology Practice in Berkeley
Join a well-established, highly respected gastroenterology practice that has been a trusted provider of specialty GI care for over 20 years. We are seeking a dedicated Front Desk Coordinator to be the welcoming face of our Berkeley office, located in the desirable Elmwood neighborhood—a vibrant area with excellent lunch and leisure options to enjoy during breaks. Employees also benefit from on-site parking for added convenience.
About the Role
As a Front Desk Coordinator, you will play a vital role in ensuring a smooth and efficient patient experience. This dynamic position requires strong multitasking skills, quick problem-solving abilities, and excellent communication. You will be responsible for:
- Patient Support & Office Reception – Greeting and assisting patients in person and over the phone, ensuring a welcoming and professional environment.
- Scheduling & Insurance Coordination – Gathering and verifying patient demographic and insurance information, scheduling appointments, and managing electronic medical records (EPIC).
- Daily Operations – Handling front desk responsibilities, including opening and closing duties, phone reception, and supporting clinical staff as needed.
- Procedure Assistance – Assisting with patient rooming, breath tests, and capsule endoscopy when required.
- Call Center & Medical Records – Providing phone support and assisting with records management as needed.
Growth Opportunities
For the right candidate, this role offers opportunities for professional development and career advancement within the practice. Individuals who demonstrate strong leadership, problem-solving skills, and a commitment to excellent patient care may have the potential to grow into senior administrative roles or expand their responsibilities in practice management, insurance coordination, or patient services.
What We’re Looking For
The ideal candidate is adaptable, proactive, and thrives in a fast-paced environment. You should be prepared to handle a variety of tasks, think on your feet, and support the team in any way necessary. Previous medical office experience required. Experience with EPIC strongly desired.
Position Details
- Full-time | 40 hours per week
- Comprehensive benefits package
- Competitive hourly pay based on experience
- Opportunities for career growth and development
If you are a detail-oriented, customer-service-driven professional looking to join a respected specialty practice with room for growth, we would love to hear from you!
Apply today to become a valued part of our team.
Requirements
Qualifications & Skills
Required Experience:
- Previous experience in an outpatient medical office setting is required.
- Familiarity with electronic health records (EHR) and medical office software, preferably EPIC.
- Strong understanding of medical insurance processes, including PPOs, Medicare, and Workers' Compensation.
- Knowledge of HIPAA regulations, compliance, and medical terminology.
Key Competencies:
- Professionalism & Work Ethic – Reliable, dedicated, and able to take initiative in a fast-paced environment.
- Communication Skills – Strong verbal and written communication skills, with proficiency in English and excellent phone etiquette.
- Customer Service – Patient-focused approach, ensuring a personalized and professional experience for every patient.
- Multitasking & Problem-Solving – Able to efficiently prioritize tasks, adapt quickly, and handle multiple responsibilities.
- Interpersonal Skills – Friendly, tactful, and team-oriented, fostering positive relationships with colleagues and leadership.
- Technical Proficiency – Strong computer skills, including the ability to perform quick mathematical calculations and maintain accurate records.
Compensation Package
At BASS Medical Group, we understand that a comprehensive, high quality, and affordable health benefits program is now more essential than ever. The overall well-being of our employees is at the forefront of our focus. With this in mind, we offer our eligible employees a generous benefits program.
Health & Welfare Benefits: Medical through Anthem Blue Cross PPO, Low-Cost Dental and Vision, Medical FSA & HSA.
Retirement Savings & Income Security: Basic Life & AD&D Insurance, Long Term Disability, 401K plan with an employer contribution, Access to Financial Advisors, Identity Theft Program.
Work/Life Balance Benefits: Paid Time Off and Company Paid holidays, Life Assistance Program, Commuter & Parking Benefits, Secure Travel Services, Healthy Rewards Program, Will Preparation Program, Additional perks to include discounts for Cellular phone and Gym memberships.
Voluntary Benefits: Optional Life & AD&D Insurance, Aflac Supplemental Insurance, Pet Insurance
Compensation will be based on experience
Pay Scale/Ranges
Starts at $21-$24/hr
*Employees actual pay rate will depend on a host of factors including, without limitation, job location, specialty, skillset, education, and experience. The patey scale/ranges shown are representative of the pay rates for the job title reflected above, but an employees actual pay rate will be determined on a case-by-case basis.
Salary : $21 - $24
