Director of Security

Position: Director of Safety and Security

Department: Security

Position Summary:

• The Director of Safety and Security is responsible for managing all aspects of resort Assets Protection, Loss Prevention and Safety Programs, while leading and directing the activities of the Security Team members.  

Essential Functions:

• Provides property wide assistance in understanding OSHA regulations and standards, including guidance on handling OSHA compliance, inspections, and citations
• Leads emergency response team activities including fire drills, alarm tests and emergency response practice sessions
• Act as an extension of the property guest service team and conducts all guest interactions to the Big Cedar Lodge brand standard.
• Responsible for evaluating and developing all loss prevention and safety standard operating procedures for entire property
• Compiles and trains others on how to property prepare detailed reports regarding incidents of theft, injury, property damage and/or any incident relating to an infraction of laws, company policies or breaches of security
• Investigates all safety or security incidents, relating to the resort guests or team members
• Acts as property point of contact and coordinates investigations with local law enforcement agencies as appropriate.
• Responds to emergency situations promptly, evaluates the nature and severity of the situation, and acts accordingly, including calling for outside assistance if necessary; arranges for emergency medical treatment for guest and employees.
• Manages lock and key control system Responsible for first aid supplies in the hotel.
• Manages and develops SOP’s as it relates to alarm systems, safety and fire equipment systems and closely monitoring security of building doors, service areas and delivery areas.
• Partners with human resources to conduct property wide safety training.
• Schedules security team and oversees payroll for the department.
• Deploys security team members to patrols and inspect assigned areas to include all public areas, meeting rooms, entrances, back of the house areas, and outside buildings and grounds, checks areas for unauthorized persons or vehicles, unlocked doors, and fire and safety hazards
• Professionally deals with difficult situations/people, conflict solution skills, dealing with varied individuals of different backgrounds
• Communicates effectively and genuinely with guests and team members
• Assists in recruiting, hiring and training of all security staff; provides feedback to team members and management using company guidelines
• Participate in all team member events and customer events as required
• Proactively seek solutions to potential future problems as it relates to loss prevention systems and property initiatives
• Meets with all property departments on a regular basis to get and give feedback on current and future projects and support needed
• Develops cost effective solutions for loss prevention issues as they arise
• Create Documentation for all systems and procedures
• Possess a fundamental knowledge of all Microsoft office products and how they inter-relate
• Exhibit a positive personality with a can-do attitude
• Has knowledge of and assists in all emergency procedures as required
• Schedules staff to provide maximum coverage while maintaining budgeted expenses
• Maintains high confidentiality in regard to guest privacy
• Ensure that all potential and real hazards are reported appropriately and immediately
• Responsible for property safety procedures and the regular audit and testing of procedures including, but not limited to evacuation plan, maintaining up to date fire safety procedures, conducting biannual fire drills, etc
• Leads and participates in the property Safety Leadership Committee and supports its initiatives.
• Promotes and ensures a safe environment that does not harm or injure self or others and wears and uses the appropriate safety clothing/equipment supplied, and follows all maintenance instructions
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct. Communicates effectively and genuinely with guests, team members and other departments
• Maintains a friendly and caring demeanor at all times in a fast-paced environment.
• Demonstrate teamwork by co-operating and assisting colleagues as needed.
• Be intuitive to guest needs, anticipates needs in job performance, being proactive instead of reactive
• Proactively strives to build positive working relationships through promoting diversity, teamwork and clear communication resulting in win/win decisions.
• Provides constructive and consistent coaching, counseling and direction to team members
• Challenges the status quo to provide and accept constructive ideas for change.
• Efficiently manages how and when to impose deadlines
• Assigns tasks and holds staff accountable when necessary
• Demonstrates care, self-confidence, energy and positivity through actions
• Presents ideas, expectations and information in a concise, well-organized manner
• Uses effective listening skills as a basis for clear communication
• Uses problem-solving methodology for decision-making and follow-up
• Provides and supports appropriate recognition initiatives to motivate team members while encouraging brand standards
• Performs all other duties as assigned
• Demonstrate positive leadership characteristics

Education and Experience:

• 2 years of luxury hotel experience as Director of Loss Prevention or similar role, preferred. 
• 5 years of Loss Prevention and Safety experience in a hospitality management position.
• Previous resort experience required

Requirements:

• Possess a valid Missouri “E” or Arkansas “D” driver’s license with “P” endorsement
• Clean and safe driving record

Required Qualifications:

• Read, write and speak English fluently
• Proven team leader with a high level of motivation and a proven track record of living the company’s values. Results oriented with an emphasis on both individual and team accountabilities.
• Demonstrated leadership within a collaborative, entrepreneurial environment.
• Track record of maintaining an issue-free work force in an employer of choice environment.
• Proven track record of balancing speed and quality of decisions.
• Demonstrated strong business acumen.

Skills and Knowledge:

• Maintain compliance with brand programs and standards 
• Able to exert up to 75 lbs. of force occasionally and 20 lbs. of force frequently
• Detailed Hotel Industry Knowledge
• Knowledge of Industry Best Practices
• Knowledgeable of legal and contractual agreements
• Ability to develop and manage budgets and control costs
• Possesses behavioral flexibility and an adaptable personality
• Analytical - Collects and researches data; Uses intuition and experience to complement data.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason even when dealing with emotional topics.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication - Varies writing style to meet needs; Able to read and interpret written information.
• Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.
• Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self-available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Fosters quality focus in others; Improves processes, products and services. Continually works to improve supervisory skills.
• Cost Consciousness - Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources/
• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Supports affirmative action and respects diversity.
• Strategic Thinking - Identifies external threats and opportunities.
• Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment.
• Dependability - Commits to long hours of work when necessary to reach goals.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Other Qualifications: 

• Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.
• Mathematical Skills:  Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability:  Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills: To perform this job successfully, an individual should have knowledge of Internet software; Payroll systems; Spreadsheet software and Word Processing software.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
• While performing the duties of this Job, the employee is regularly required to talk or hear.
• The employee is frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms.
• The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
• The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this Job, the employee is frequently exposed to outside weather conditions.
• The employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock and vibration.
• The noise level in the work environment is usually moderate.

Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer.  Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.