E-Commerce Operations Associate

POSITION SUMMARY:

The E-Commerce Operations Associate will be responsible for day-to-day operations of our E-Commerce website. This role involves fulfilling orders as well as basic site management.

ESSENTIAL FUNCTIONS:

· Fulfill online orders- picking and packing with care to maintain brand standards and ensure accuracy.

· Guest support- Communicate with and respond to guest inquiries, concerns, and feedback.

· Product Management- Assist in uploading, updating, and maintaining product listings; including descriptions, images, pricing, and inventory levels.

· Manage Ecommerce inventory- partnering with manager and other outlets to maintain appropriate stock levels.

· Website Management- learn and understand the basics of maintaining the product on the website, troubleshooting any issues that may arise.

Minimum Degree Required:

High School Diploma or Equivalent

Years of experience:

1 year Order fulfillment or website management experience required.

KNOWLEDGE, SKILLS, AND ABILITY:

· Computer Skills: Moderate level of computer skills with the ability to learn new software in a timely manner. (RunIt, FedEx ship manager, WooCommerce, and Agilisys).

· Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

· High Work Standards: Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks

Problem Solving/Decision Making- Ability to identify and understand issues, problems, and opportunities, taking self-directed steps to choose a course of action.

TRAVEL REQUIREMENTS:

· None

PHYSICAL REQUIREMENTS:

Computer Work ☒ Regularly ☐ Occasionally ☐ Seldom / Never

Walking ☒ Regularly ☐ Occasionally ☐ Seldom / Never

Sitting ☐ Regularly ☒ Occasionally ☐ Seldom / Never

Standing ☒ Regularly ☐ Occasionally ☐ Seldom / Never

Lifting up to 50 lbs. ☐ Regularly ☒ Occasionally ☐ Seldom / Never

Additional Physical Requirements

· Climbing rolling stairs- regularly

· Ability to learn and be certified to use warehouse equipment such as pallet jack, pallet lift, etc.

WORK ENVIRONMENT:

☐ Office ☐ Retail / Store ☐ Restaurant / Resort

☒ Distribution Center ☐ Manufacturing / Plant ☐ Other: _________________

INDEPENDENT JUDGEMENT:

☐ Performs tasks and duties under direct supervision, using well-defined policies and procedures. Work is reviewed by supervisor. Limited opportunity exists for exercising independent judgment and decision making.

☒ Performs tasks and duties under general supervision, using established procedures and innovation. Chooses from limited alternatives to resolve problems. Occasional independent judgment is required to complete work assignments. Often makes recommendations to work procedures, policies, and practices.

☐ Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.

Develops objectives and general policies and procedures for a specific program or functional area of responsibility within general scope of established operational goals and plans. Day-to-day work and decisions do not require direction or review by immediate supervisor. End results are reviewed by supervisor.

☐ Develops strategic direction, goals, plans and policies for an area of responsibility. Sets broad objectives and is accountable for overall results in respective area of responsibility. Authority to make independent decisions on matters of significance. Requires high degree of independent judgment and problem solving of complex problems.

MANAGEMENT LEVEL:

☒ Hourly

☐ Individual Contributor

☐ Supervisor

☐ Manager

☐ Sr Manager

☐ Director

☐ Sr Director

☐ Executive

Full Time Benefits Summary:
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

Bass Pro Shops is an equal opportunity employer.  Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations

Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.
If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at hrcompliance@basspro.com.