HR Shared Services Lead

Are you looking to make a difference by improving the health of our patients?  Here you will find an innovative culture that is patient-focused and dedicated to making a difference.  We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible. 

The HR Shared Services Lead reports to the Director, HRBP and will partner directly with all HR Directors, other HR Managers and HR team members to provide shared services support across HR. In this position you will manage the HR Shared Services Team who will provide a high-level HR support across all of Bassett Healthcare Network, provide administrative leadership and management to the Shared Services Team Members. This position is responsible for the regular auditing, reporting of key metrics, and innovation of the shared services functions process.  This is an on-site position and will be based at Bassett Medical Center in Cooperstown, NY.

• Mange the HR Shared Services Team in providing a concierge shared services experience for all Bassett Healthcare Network employees and new hires.
• Ensure the HR Shared Services Team provides excellent customer service and resolves HR-related queries effectively
• Manage the employee files process and audits network wide to include all employee files.
• Monitors the team performance to confirm completion of assigned steps within established SLAs
• Acts as the primary point of contact for the Shared Services team member escalations and processes.
• Identifies and implements process improvements for shared services processes.
  
• Provide administrative leadership and management to the Shared Services Team Members.
  
• Ensure processes and documentation comply with the Network and Joint Commission requirements.
  
• Maintain SOPs, process documentation and documentation regarding shared services processes to ensure consistency, compliance, and service excellence.
  
• Evaluates, develops and maintains performance improvement standards and key performance indicators.
  
• Manage, coach and develop employees of the HR Shared Services team.
  
• Regularly generate reports on the effectiveness of the HR Shared Services team and propose innovative solutions
  
• Leads assigned projects and/or committees, as required to support HR network functions
  
• Assist with the annual HR budget
  
• Other duties may be assigned

Education:

• 4 year / Bachelor’s Degree in Business or related field required. Experience may be substituted for a degree.

Experience:

• Minimum 5 years HR experience, required
• Minimum 2 years Leadership experience, required
• Healthcare experience, preferred

Skills:

• Attention to Detail
  
• Build Relationships
  
• Communication
  
• Customer Service
  
• Multi-Tasking
  
• Time Management
•  

Physical Requirements:

• Sedentary Work - Exerting up to 10 lbs of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking or standing are required only occasionally, and all other sedentary criteria are met.
• Occasional crouching, kneeling, lifting, pulling, pushing, reaching, standing, stooping, walking
• Constant typing/clerical/dexterity, grasping, hearing, repetitive motion, seeing/monitor/computer use, talking, visual acuity.

Working Conditions:

• Occasional extreme temperatures

Travel:

• Occasional Travel - The job may require travel from time- to-time, but not on a regular basis.

Bassett Healthcare Network’s commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include:  

• Paid time off, including company holidays, vacation, and sick time
• Medical, dental and vision insurance
• Life insurance and disability protection
• Retirement benefits including an employer match 
• And more!

Specific benefit offerings may vary by location and/or position.

Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement.

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.

Salary : $93,195 - $139,792