Plumbing Coordinator

Bassett Mechanical is a 3rd generation family-owned company that provides custom-built industrial refrigeration, HVAC, plumbing, metal fabricating and preventative maintenance service solutions to customers throughout the United States and the world. It is not only a great place to grow and thrive in your career. It is a place to truly belong. As a member of the Bassett Mechanical Family, you'll enjoy a competitive compensation and benefits package and many professional growth opportunities. From the moment you're hired, to the day you retire, you're a part of our Bassett Mechanical Family. 

Position Purpose

Interacts with and supports internal and external customers daily. Provides input to develop solutions and create win/win situations that satisfy the customer. Develop & maintain work schedules for service technicians to meet customer commitments. Modify schedules and maintain continuous communication as business and customer needs dictate. Also acts as administrative support to the Operations and Sales team based on established departmental, company and ISO procedures, while meeting the customer commitments in a professional, high quality, and timely manner. Provides back-up for other Service Coordinators when needed.

Dispatch Responsibilities

• Develop, maintain, and modify work schedules for service technicians in accordance with contractual agreements. 
• Maintain a proactive approach in projecting workload by actively balancing preventative maintenance, project, repair, and emergency work.
• Understand and prioritize customer urgency and update required customer information.
• Manage service technician on-call schedules for designated territories.
• Maintain continuous communication with the supervisors, service technicians and project sales. Keep supervisor informed of work progress, customer relations, field personnel relations, scheduled/unscheduled time off and other matters affecting service operations.
• Support and maintain a lean and safe work environment.

Project Responsibilities

• Assist Project Solutions Representatives (PSRs) with new customer set up, project booking, and job set up process within the Service operating system
• Create, distribute, and ensure compliance of subcontracts as requested by Project Solutions Representatives.
• Coordinate and complete all necessary ISO paperwork required for each project, upon request from PSR.
• Understand Tax Exempt Entity rules and utilize knowledge in job set up. Consult with accounting resources as needed.
• Assist Project Solutions Representatives with obtaining equipment/parts costs and availability either through the Bassett Procurement team or direct with the vendor as requested
• Assist Project Solutions Representatives with scheduling/coordination of manpower and subcontractors
• Work closely with Project Solutions Representatives to develop, assemble, and distribute O & M Manuals as required for the job, both the original and electronic data.
• Expedite and coordinate equipment deliveries and relay info to installer/project manager, upon request from Project Solutions Rep. 
• Work closely with the Project Solutions Representatives to monitor all financial reports for any inconsistencies and collaborate with him/her for any adjustments to be made.
• Work closely with the Project Solutions Representatives to ensure timely and accurate billing for all projects on a weekly basis
• Execute job close-out procedures as requested by PSR. 
• Coordinate with PSRs to accurately enter and document change orders needed for each project to ensure proper documentation.
• Update and maintain a master project schedule for Plumbing current project status daily.
• Research & obtain paperwork associated with acquiring permits, registrations, etc. and provide it to the PSR. 
• Manage and coordinate backflow testing and paperwork completion.
• Assist in managing and updating CRM software.
• Assist field foremen on equipment issues or other project-related matters. 

Operations Responsibilities

• Task, monitor, and review all subcontractor work and water reports to send to internal and external customers. 
• Set-up, update, and track agreement booking packages.
• Assist Service Manager with all agreement start-ups.
• Prepare and update monthly service reports (agreement performance, bottom performers, technician performance, renewal recommendations.)
• Project Warranty follow up by utilizing Quality Action Forms (QAFs.)
• General office support activities (answer phone calls, copying, scanning, filing, faxing, sorting mail, monitoring inventory & ordering office supplies, and arranging meetings.)
• Misc. shipping and receiving duties
• Support and maintain a safe & LEAN work environment.
• Other duties and responsibilities as assigned.

Summary of Skills, Knowledge and Abilities

• 2 year post high school education or equivalent work experience in related role.
• Excellent communication/customer service skills
• Strong computer skills/knowledge in Microsoft Word, Excel and Outlook. 
• Knowledge of office procedures and methods (telephone communications/etiquette, office systems, and record keeping)
• Ability to establish priorities and multi-task
• Excellent planning & organization skills and willingness to be flexible as situations arise.
• High energy--ability to multi-task under high pressure situations and think quickly on one’s feet. 
• Must be able to work independently and proceed with objectives without supervision.

Direct Reports

• None