Administrative Assistant I - Clinical

Overview

Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.Â

Responsibilities

Under regular supervision of the division or department manager, the Administrative Assistant I - Clinical supports the services of the assigned practitioners in a diversified, high quality and confidential manner for the department. Works closely with other department staff to provide a smooth operating and efficient department, to enhance the quality of patient care. This person provides daily support to clinical operations of department.Â

• Provides high quality and confidential administrative support to assigned providers.
• Based upon observations and feedback from provider, answers, screens and triages telephone
  
  

calls in a positive, professional and helpful manner, always utilizing the Bassett three-part

greeting.

• Takes detailed and accurate messages consistently in the established format and assures that
  
  

any required follow-through occurs within an acceptable time-frame as observed by manager and

providers.

• Accurately types all memoranda, reports and correspondence as requested, maintaining
  
  

knowledge in all necessary computer programs to best support clinical operations as observed by

manager.

• Accurately utilize EPIC and Microsoft Outlook computer programs as trained to manage provider
  
  

schedules and schedule patients as needed as observed by manager.

• Maintains accurate calendars for providers and, in accordance with department policies,
  
  

coordinates all related paperwork for meetings, time off and travel for providers, completeness,

timeliness and accuracy shall be based upon feedback from providers and observation by

manager.

• Incoming correspondence is processed in a timely and confidential manner as observed by
  
  

manager and utilizing peer feedback.

• Utilize good time management skills by prioritizing work/projects, communicating status of on-going tasks/projects to providers and manager and by completing work in a timely manner as
  
  

observed by manager and providers.

• Processes all clinical paperwork (dictation, labs, pathologies, prescriptions) accurately with no
  
  

more than 3 exceptions per year, as measured by feedback from providers.

• Provides other administrative support as needed or requested to ensure quality support and
  
  

continuous improvement of clinical operations.

• Schedules outpatient appointments via telephone request directly from patients and referring
  
  

providers, or off of reminder lists and bump lists (including patients with special indicators such as

resistant organism, and including confirmation of patient's demographic information) according to

departmental protocols and in compliance with the quality assurance reviews.

• Cross-trains in all appropriate scheduling functions as determined through departmental training
  
  

schedules and implemented by Supervisor.

• Initiates and coordinates with all appropriate entities (departments, physicians, etc…) the
  
  

scheduling of various procedures along with any required pre-procedure appointments or post-procedure follow-up.

• Communicates with various departments and coordinates appointments for diagnostic testing
  
  

such as (but not limited to) MRI, CT scans, bone scans and laboratory testing.

• Collects and records all pertinent information for obtaining authorization for diagnostic testing and
  
  

medication including ICD-9 codes, progress notes, and historical information as required based

upon site of service or urgent circumstances.

• Actively promotes the delivery of quality health care through continual learning, proactive
  
  

communications and encouraging teamwork.

• Pro-actively resolves problems and makes decisions within scope of authority as observed by
  
  

manager and providers.

• Provides assistance and cross-coverage for other staff willingly as requested or as needed,
  
  

ensuring adequate coverage during staff vacations and time-off.

• Presents a positive image of Bassett Medical Center through professional appearance and
  
  

behavior as observed by manager and providers.

• Always ensures the confidentiality of protected health information, understanding patient privacy
  
  

rights and Patient Bill of Rights.

• Always discusses patient care issues privately and quietly at work only and reads medical
  
  

documentation on a need-to-know only basis in order to accomplish a specific task.

• Receives requests from various internal and external sources and schedules appointments in
  
  

accordance with departmental guidelines.

• Serves as a liaison between the Department and the health insurance plans during the review
  
  

process, facilitating communication and adhering to Department policy and procedure for

timeliness of review, decision and determinations as observed by a supervisor.

• Acts as a receiving point for patient concerns and complaints, accurately identifies unresolved
  
  

issues that have the potential to adversely affect patient care, and refers issues and conflicts on to

a supervisor/manager or provider as measured by direct supervisory observation and co-worker

feedback. Responds to the patient/families or refers to a supervisor/manager or provider as

appropriate depending upon circumstances.

• Communicates care plans and scheduled appointments to patients/families. Responds to
  
  

patients/families within 24-72 hours or as appropriate based upon the circumstances

• Assumes responsibility for continuing education by maintaining competency in programs required
  
  

for daily responsibilities, including clinical information systems, office automation systems and

insurance issues.

• Attends required in-services as requested by supervisor.
• Identifies need for computer training or refresher courses and attends as necessary
• Attends 85-90% of all staff meetings, reviewing minutes of any meetings missed with no more
  
  

than 1 exception per year as measured by supervisory audit.

• Maintains job specific knowledge and proficiency (may include FSC, scheduling, charge coding
  
  

information and creation of open referrals) by attending meetings, training and reading all

pertinent training documentation and memos as documented on annual in-service record.

• Maintains a thorough knowledge and understanding of Bassett FSC's and local carrier's medical
  
  

coverage policies as they relate to the Department.

• Performs department specific tasks as assigned by the manager or director.
• Performs similar or related duties as requested or directed
  
  

Qualifications

Education:

• High School Diploma or GED, preferred
• Administrative Assistant training or AAS degree, preferred
  
  

Experience

• Minimum 2 years Administrative Assistant experience, required
• Bachelor's degree may be substituted for one year of work experience
  
  

Licensure/Certifications

• Administrative Assistant training
  
  

Skills

• Computer Skills
• Time Management
• Customer Service
• Maintain Confidentiality
• Attention to Detail
  
  

Physical Requirements

• Light Work - Exerting up to 20 lbs of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg control requires exertion of forces greater than that of sedentary work and if the worker sits most of the time, the job is considered light work
• Occasional balancing, climbing, crouching, kneeling, lifting, pulling, pushing, reaching, repetitive motion, stooping, visual acuity, walking
• Frequent grasping, hearing, standing
• Constant typing/clerical/dexterity, seeing/monitor/computer use, fit testing
  
  

Hazards

• Occasional bodily fluid/bloodborne exposure
  
  

Working Conditions

• Occasional noise
  
  

Travel

• No TravelÂ
  
  

Total Rewards

Bassett Healthcare Network's commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include:

• Paid time off, including company holidays, vacation, and sick time
• Medical, dental and vision insurance
• Life insurance and disability protection
• Retirement benefits including an employer matchÂ
• And more!
  
  

Specific benefit offerings may vary by location and/or position.

Pay Transparency Statement (Text Only)

Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Min:

USD $20.29/Hr. Max:

USD $30.44/Hr. EEO Statement (Text Only):

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.