What are the responsibilities and job description for the HVAC Service Manager position at Bassett Services?
Overview
HVAC Service Manager
Location: Dayton and Cincinnati, Ohio
We are seeking a Trades Manager to lead and oversee one of our skilled trade operations at our growing branches in Western Ohio. This role is ideal for a hands-on leader with expertise in the trades who thrives in a fast-growing, high-performance environment.
Overview:
The Trades Manager will be responsible for managing workforce productivity, optimizing service operations, ensuring compliance, and driving business growth. With oversight of technicians and field operations, this leader will focus on efficiency, customer satisfaction, and profitability, while maintaining the highest safety and quality standards.
This position offers a strong career path within a growing organization, with opportunities to lead expansion initiatives and play a key role in the success of the business.
Key Responsibilities:
Workforce Management
- Hire, train, and develop HVAC technicians.
- Oversee scheduling and dispatching of field teams to ensure job efficiency.
- Monitor team performance, conduct reviews, and provide ongoing coaching.
Project & Service Operations
- Manage installations, repairs, and maintenance for residential and commercial projects.
- Ensure jobs are completed on time, within budget, and meet quality standards.
- Oversee materials, tools, and equipment needed for field teams.
Customer & Business Development
- Assess customer needs and provide expert service recommendations.
- Maintain client relationships and ensure high levels of service satisfaction.
- Collaborate with sales teams to identify growth opportunities and upsell services.
Financial & Budget Oversight
- Track job costs, labor expenses, and material usage to maintain profitability.
- Implement cost-saving measures while maintaining high service quality.
- Ensure accurate job pricing, estimates, and financial forecasting.
Compliance & Safety
- Enforce safety protocols and maintain compliance with OSHA and industry regulations.
- Stay up to date on building codes, licensing requirements, and best practices.
- Conduct inspections and audits to maintain safety and service excellence.
What We’re Looking For:
- 5 years of management experience in HVAC, plumbing, or electrical services.
- Experience overseeing service operations, workforce scheduling, and job profitability.
- Strong leadership, communication, and problem-solving skills with a hands-on approach.
- Commitment to safety, compliance, and service excellence.
- Entrepreneurial mindset with the ability to grow and scale operations.
What We Offer:
- High-growth career path with opportunities to expand leadership responsibilities.
- Competitive compensation with bonus potential.
- Comprehensive benefits package, including medical, dental, life insurance, and 401(k) matching.
- A team-focused, performance-driven environment with a company that values growth, accountability, and results.
This is an exceptional opportunity for a Trades Manager looking to make an impact, drive team success, and grow within a high-performing company.
If you’re ready to lead and grow a skilled trades team, we’d love to connect with you!
