What are the responsibilities and job description for the Customer Support Specialist position at Bastian Solutions?
We are seeking a highly motivated and experienced Customer Support Specialist to join our team at Bastian Solutions. As a key member of our support team, you will be responsible for providing exceptional customer service and technical expertise to our Premier customers.
The ideal candidate will have a strong background in software development and troubleshooting, with experience utilizing SQL to compose and troubleshoot intermediate queries, updates, and deletes. They will also possess excellent analytical skills, problem-solving capabilities, and communication skills.
Responsibilities will include:
- Providing technical support to customers via phone, email, or remote connectivity tools
- Troubleshooting complex technical issues using remote monitoring tools and application logs
- Analyzing data and creating reports using SQL Server Reporting Services (SSRS)
- Collaborating with internal teams to resolve issues and implement improvements
About Bastian Solutions
We take pride in providing exceptional service and flexibility to our customers. Our team specializes in consulting, system design, project management, maintenance, and installation, while sourcing the best equipment and automation technology.
Requirements
- Bachelor's degree in Computer Science, Information Systems, or related field
- Minimum 3 years of experience in software development and troubleshooting
- Excellent analytical skills, problem-solving capabilities, and communication skills
