Demo

Customer Service Representative

Bastion Recruiting
Jacksonville, FL Full Time
POSTED ON 1/25/2025
AVAILABLE BEFORE 4/23/2025

Job Description

Job Description

IN ORDER TO BE CONSIDERED FOR HIRE, YOU MUST BE A U.S. CITIZEN LIVING IN THE STATE OF FLORIDA

We're excited to announce multiple openings for Customer Support Specialist positions at our Jacksonville, Florida location! Join us as we provide essential support to clients navigating their benefits. Our mission is to deliver outstanding service while helping members maximize their benefits packages. If you're a detail-oriented professional with excellent communication abilities, we encourage you to apply and become part of our dynamic workplace environment!

Available Position : Customer Service Representative : Provide support to clients, manage inquiries, and deliver guidance on benefits and services. Previous customer service experience is preferred, though we offer comprehensive training for the right candidates!

Qualifications :

  • Superior verbal and written communication skills
  • Strong problem-solving and analytical abilities
  • Self-motivated with excellent time management skills

We offer an attractive compensation package to our team members, including :

  • Weekly pay with competitive rates
  • A comprehensive benefits package
  • Retirement plan options
  • Stable work schedule
  • Performance-based bonuses
  • Our company maintains a strong position in the industry, with consistent growth even during challenging times. We prioritize employee development and maintaining the highest standards of service for our clients. If you are a dedicated professional seeking a rewarding career opportunity, we want to hear from you!

    Responsibilities :

  • Serve as a senior point of contact for complex client benefit inquiries
  • Provide specialized guidance and support solutions
  • Build and maintain strong client relationships
  • Handle administrative duties with precision
  • Process and manage benefit plan enrollments
  • Support union and association members with comprehensive benefit services
  • Resolve escalated issues while ensuring client satisfaction
  • Maintain detailed documentation and reporting
  • Work effectively within a collaborative team environment
  • Requirements :

  • Professional-level communication and interpersonal skills
  • Demonstrated ability to work both independently and collaboratively
  • Results-driven with exceptional attention to detail
  • Customer service background preferred
  • Reliable transportation to our Florence location
  • Ability to work on-site during scheduled hours
  • Perks and Benefits :

  • Competitive base salary plus monthly performance incentives
  • Comprehensive health and life insurance
  • Company stock options
  • 401(k) with company match
  • Opportunity for professional development and advancement
  • Paid training program
  • Structured work schedule with consistent hours
  • Modern, comfortable office environment
  • If you're ready to advance your career as a Customer Support Specialist and are passionate about helping clients succeed, we encourage you to apply. We're an equal opportunity employer committed to creating a diverse and inclusive workplace. Join our team in Florence, Alabama, and become part of a growing, success-oriented organization!

    by Jobble

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