Admissions Specialist

Description

POSITION SUMMARY

The Admissions Specialist is responsible for interacting directly with students and prospective students regarding admissions requirements, including evaluating student transcripts, performing data entry, assisting the customer service team, and assisting students with the application process.

ESSENTIAL RESPONSIBILITIES

• Assist in maintaining complex database systems of applicant records, such as the Customer Relationship Management (CRM) and Student Information System (SIS) 
• Coordinates with admissions office and enrollment services to facilitate consistent delivery of admissions services. Cross-trained in all Admissions positions to provide coverage for teams
• Participates in campus recruitment opportunities, such as tours, open houses, and new student orientations
• Prepare applicant files for review by the corresponding advisor and assist with transcript evaluation. Coordinate the application and document submission of prospective students.

• Process application documentation, including I-20s, transcripts, decision letters, etc 

• Produce reports for recruitment and retention purposes 
• Answer and direct a large call volume for Student Services and Reception  
• Respond to prospect, applicant, and current student correspondences via phone or email
• Collaborate with other departments as needed for program and data accuracy 
• Communicate with a variety of internal and external stakeholders 
• Respond to prospect and applicant needs within a timely manner 
• Assist in organizing both paper and electronic files
• Assist other Enrollment Services departments as assigned
• Other duties as assigned

Qualifications

MINIMUM QUALIFICATIONS

• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite
• Ability to work in a fast-paced environment
• Strong customer service skills
• Excellent organizational and time management skills
• Ability to handle multiple tasks

PREFERRED QUALIFICATIONS  

• Experience in records/data management and use of CRM and SIS platforms such as Salesforce, PeopleSoft, HubSpot, CAMS Enterprise, etc. 
• Success in delivering high quality customer service 
• Proficiency in Microsoft Office 365 (I.e., Word, Excel, SharePoint, Forms, etc.) 
• Knowledge of CRM/SIS best practices within higher education 
• Knowledge of how diversity, equity and inclusion play a role in the admissions process 
• Highly organized, detail oriented, able to multi-task, and meet deadlines. 
• Ability to produce high quality work results that are accurate and error-free 

BENEFITS

All regular employees (faculty and staff) who work at least 20 hours a week in a permanent position are full benefits eligible. These employees are eligible for health care benefits, retirement, flexible spending account plans, supplemental insurance, free tuition credits, and all paid leaves. Eligibility for the tuition credit benefits starts after 12 months of continuous employment. To learn more details, visit our benefits page.

SUPPLEMENTAL INFORMATION

Bastyr University believes that inclusive diversity is essential for achieving academic excellence and creating a profoundly enriching university experience. Our faculty and staff are committed to achieving our mission by educating students to be future leaders that bring the natural health arts and sciences to people from all backgrounds. Promoting an educational environment that allows students, faculty and staff to develop their talents while experiencing a sense of community, we expect campus members to engage in respectful communication, behaviors and thoughtful self-reflection, increase their understanding of cultures and empower people who are disenfranchised, marginalized or oppressed. In so doing, the University pledges to prepare our students (and support faculty and staff) to recognize and appropriately respond to health inequities that affect multiple communities. This involves infusing DEI knowledge, skills, and practices in all academic programs, clinical training and patient services. In all, Bastyr University is dedicated to the welfare of our students and patients as well as to promoting equal opportunity and access in education and health care.

In alignment with Bastyr's DEI commitment, applications from members of underrepresented groups are encouraged.

Bastyr University does not discriminate against any person in matters of employment, application for employment, student or applicant for admission, or participation in our programs or benefits on the basis of the following protected classes: ancestry, gender, gender identity or expression, sexual orientation, race, creed, color, religion (includes religious dress and grooming practices), sex (includes pregnancy, childbirth, breastfeeding and/or related medical conditions), ethnic or national origin (includes language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), age (40 and above), disability (mental and physical, including HIV and AIDS), marital status, genetic information, medical condition (genetic characteristics, cancer or a record or history of cancer), veteran or military status or any other protected category under applicable local, state or federal law. Our programs, services and facilities are accessible to individuals with disabilities. Please don't hesitate to contact hr@bastyr.edu to request or discuss a special accommodation due to a disability.

Salary : $21 - $23