Manager, Post-Sales Support

Job Details

Back to the “BASX.”

With core values based on People, Product, Pride and Perseverance, BASX, located in Redmond, OR, was founded in 2014 by two entrepreneurial engineers who had a vision for providing precision air handling systems. Fast forward just 10 years, BASX, now an integral part of AAON, is an industry leader in the innovative research, development, design and manufacturing of custom heating, ventilation, and air conditioning (HVAC) solutions.

Our goal is to partner with companies, in a wide range of industries such as data centers, clean rooms and surgery centers, who come to us with complex challenges that need to be resolved. Our team has a world-class reputation for manufacturing custom HVAC solutions that exceed our customers' needs and expectations, and we are proud to manufacture over 90% of our units, from start to finish, right here in beautiful Central Oregon.

Our team is rapidly increasing, from 200 employees in 2022 to over 800 today, to meet the demand for our innovative solutions, and we are looking for talented individuals within a broad range of specialties to continue this incredible growth.

If you are looking for a job in a dynamic, fast-paced, growing, and fun environment where you can develop and hone your skills, we want to meet you. Our team enjoys flexible shift schedules and generous benefits, including medical, dental and vision, and short- and long-term disability as well as both a 401(k) and an HSA (Health Savings Account) with a 175% employer match. We welcome people who have a passion for ingenuity, perseverance, and pride, and who love innovation and the satisfaction of knowing their work matters.

Perform a wide variety of duties to direct, control, and coordinate customer and field service functions. Promote and maintain positive customer relations.

• Service & Warranty related issues and inquiries.
• Determine the solution interacting with other departments (Sales, Design, Engineering, Etc.).
• Respond to customer inquires with the solution(s) to their concerns.
• Recruits, interviews, hires and trains HVAC technicians as required to meet workload demands, and company or customer expectations and requirements.
• Reviews technicians work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivity.
• Establishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions.
• Conducts group and one-on-one meetings with technicians as required for training, evaluation, and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings.
• Keeps current with latest factory OEM training on current products, coordinates HVAC technician training and maintains training records to ensure personnel maintain proficiency in preventive maintenance, start-up, trouble-shooting, and repair of supported equipment.
• Provide field technical services via phone and site visits to customers in compliance with contact requirements, including installation and maintenance training sessions, warranty repairs, etc.
• Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department.
• Provide task specific reports on service calls to work within BASX to recognize possible causes and resolutions to preclude problems from being repeated.
• Responsible for HVAC technicians performance appraisals, reviews and for setting improvement goals per company requirements.