Patient Sales Account Manager

Position Overview:

In this Patient Account Sales Account Manager (PSAM) role, you will be supporting potential patients across the last phase of the sales funnel & prepare them for their procedure at BEWL. You will be responsible for managing the pre-procedure process for your patients including (but not limited to) addressing key procedure questions, collecting deposits, scheduling the procedure, managing the pre-procedure assistants, and ensuring all potential patients are ready by their procedure day.

A successful PSAM will use strong communication (verbal and written) and organizational skills to build and maintain relationships with patients and guide them across the finish line to complete their procedures. Additionally, a high-functioning PSAM will delegate key workstreams to assistants to complete all pieces of the pre-procedure process in a timely manner and ensure patients have a clear, streamlined path to their procedure.

Company Overview:

Batash Endoscopic Weight Loss (BEWL) is a leading provider of endoscopic & non-surgical weight loss procedures and has locations in New York and in Miami. At BEWL, we provide our patients with long-term, life-changing weight loss solutions in an outpatient setting at a lower cost and with a faster recovery than traditional bariatric procedures. We are a patient-focused, quality-centered, outcomes-oriented organization that strives to deliver life-changing results for our patients. Many of our patients achieve BMI losses of 20% or above, a level of weight loss that significantly impacts their well-being, mood, energy, and health. At BEWL, only 1 of every 500 patients (.2%) has a serious adverse medical event, significantly below the industry average. With over 3,000 procedures performed, we are the #1 leading provider of endobariatric procedures in the United States, and we plan to stay at the leading edge of this transformative space in the weight loss industry.

Why people love working at BEWL:

• Work in an agile, patient-centered healthcare provider committed to supporting our patients throughout their entire weight loss journey

• Work in a world-leading outpatient practice offering best-in-class healthcare solutions available to patients from all walks of life

• Help our patients make a real, lasting impact on their quality of life, health, and happiness

Key responsibilities include:

• Run best-in-class sales process in which you provide potential patients with additional information and/or resources to drive hesitant prospects to continue in the process and minimize cancellations

• Proactively pursue, support, and convert all potential patients to our industry-leading weight loss offers; work to maximize conversions to the best of your ability

• Work with potential patients to confirm procedure scheduling, handle deposits, and support handling of financing and medical paperwork for their procedure over ~2-6 weeks

• Answer and/or triage all questions from potential patients; as needed, develop materials (e.g., FAQs) to more easily address complex questions in the future

• Manage and oversee PSAM assistants to ensure all potential patients are properly supported in a timely manner (e.g., paperwork, administrative tasks)

• Work with out-of-state patients to review instructions for day of, post-discharge, and 24 hours after for follow-up (e.g., hotels, chaperones)

Qualifications:

• Fluent in English

• 3-5 years experience in a sales or client-facing role (e.g., customer support, account management)

• Robust organizational skills to track ongoing processes and next steps across dozens of patients

• Strong attention to detail to ensure post-consult processes are completed efficiently

• Work and act with integrity and a high degree of autonomy & self-sufficiency

Preferred:

• Fluent in Spanish

• Professional certificates & qualifications