What are the responsibilities and job description for the Work Control and Business Operations Manager position at Bates College?
Work Control and Business Operations Manager
Job no : 492944
Work type : Staff Full Time - Full Year
Location : Lewiston, ME
Categories : Facilities Administration
Title : Work Control and Business Operations Manager
Position Purpose :
The Work Control and Business Operations Manager position is responsible for Computerized Maintenance Management System (CMMS) work control, business process analysis, improvement and alignment with technology, and support of all technology as it relates to Facility Services business functions, including all applications, programs, or tools deployed. Responsible for customer service and daily operations communications. The Work Control and Business Operations Manager supervises work control and administrative support positions for the department and has responsibility for accounting and AP functions for operations. The role serves as liaison for required support from the Information and Library Services (ILS) Department, and from outside IT service provider(s) or consultant(s).
The Facility Services (FS) department is a service provider comprising Facility Services Operations (FSO) and Facility Services Capital Planning and Construction (CPC). FSO and CPC are responsible for the planning, renovation, maintenance and repair of college buildings and facilities.
Job Duties :
Work Control and CMMS Responsibilities :
- Responsible for supervision of 3 total full time positions. two Work Control Assistants and one Logistics Coordinator, plus occasional part time or student workers.
- Serves as the business owner and primary point of contact with CMMS vendor, scheduling regular check in calls, and developing the capabilities of the solution for deployment.
- Administers and oversees the work control center to ensure work orders are created according to departmental guidelines. Monitors and directs staff on the correct creation and routing of work orders.
- Monitors customer service as a Key Performance Indicator and helps resolve individual service-related issues as needed.
- Assists in developing and implementing Preventive Maintenance (PM) programs in CMMS for effective work control of PM programs. Measures PM percentages of completion as a KPI. Analyzes and makes recommendations on workload and staffing for PM programs.
- Leads technical implementation services for FS; serves as a project manager for the procurement, architecture, data design, interface configuration, testing, deployment, end-user training and maintenance of applications, databases, automation tools, and related IT products.
- Working with partners in Information and Library Services, develops interfaces for data access, reporting, analysis and presentation, such as web mapping technologies and reporting tools with user-defined parameters.
- Extracts data and develops annual and ad hoc reports including the Annual FS Business Report, Inventory Report, Deferred Maintenance Report, and Sustainability tracking report, Backlogs, and Capital Project requests. Leads work order review meetings between functional area managers and department leadership.
- Coordinates end-user training programs and provides on-going support for FS for all applications, programs, or tools deployed and keeps training material relevant and current. This includes the deployment of Mobile Device Management (MDM) managed iPads for 60 staff.
- Primary responsibility for customer service in the delivery of all services to campus.
Accounting and Administrative Responsibilities :
Minimum Qualifications :
Education
Experience
Skills and Knowledge
Benefits :
Bates College offers competitive salaries, excellent benefits (health, dental, sick leave, 24 days of vacation, 2 personal days, 13 paid holidays, dependent care subsidy, free parking, access to library and athletic facilities & more), and a supportive, collegial environment in a drug and smoke-free workplace.
Equal Employment Opportunity Statement :
Bates College is committed to the principle of equal opportunity and providing an educational and work environment free from discrimination. The college prohibits discrimination on the basis of race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or gender expression, age, disability, genetic information or veteran status and other legally protected statuses in the recruitment and admission of its students, in the administration of its education policies and programs, or in the recruitment of its faculty and staff. Bates College adheres to all applicable state and federal equal opportunity laws and regulations. All college faculty, staff, students, contractors, visitors, and volunteers are responsible for understanding and complying with the Non-Discrimination Policy.
Inquiries concerning the college's policies, compliance with applicable laws, statutes, and regulations (such as Title VII, Title IX, and ADA / Section 504), and complaints may be directed to Gwen Lexow, Title IX Officer, 207-786-6445 or via email at glexow@bates.edu.
About Bates :
Bates is internationally recognized as a leading liberal arts college, attracting 2,000 students from across the U.S. and around the world.
Since 1855, Bates has been dedicated to educating the whole person through creative and rigorous scholarship in a collaborative residential community. Committed to opportunity and excellence, Bates has always admitted students without regard to gender, race, religion, or national origin.
Cultivating intellectual discovery and informed civic action, Bates prepares leaders sustained by a love of learning and zeal for responsible stewardship of the wider world. Bates engages the forces - intellectual trends, demographic changes, and technology - that are transforming higher education and the world into which our students graduate.
Bates has highly competitive admissions, graduates over 90 percent of its entering students, and more than half of its alumni earn graduate degrees. Bates employs 200 faculty members and 550 staff.
The college is proud of deep roots in the Lewiston / Auburn community, Maine's second-largest urban area with a population of approximately 65,000. Bates is located on a beautiful, 133-acre, traditional New England campus in Lewiston, an emerging city with an entrepreneurial climate, a lively arts scene, and a dynamic business community. Bates is 35 miles north of Portland, 140 miles north of Boston, and 350 miles north of New York City.
Advertised : Jan 09 2025 Eastern Standard Time
Applications close :
