Call Center Representative

Job Title: Call Center Representative

Company Overview:
Bath Masters is an established, locally veteran-owned and operated company with a stellar reputation. As we continue to grow and expand rapidly, we are looking for dedicated individuals who can adapt to change and thrive as part of our expanding team.

Job Description:
We are seeking an experienced, high-energy Call Center Representative to join our dynamic home improvement team. In this role, speed to lead is the name of the game. You will be responsible for responding to new leads and incoming messages in under 2 minutes, ensuring no opportunity is missed. This position requires critical thinking and the ability to manage, optimize, and adjust a constantly changing schedule—similar to a dispatch role for our multiple sales reps across various cities.

Key Responsibilities:

• Rapid Response: Answer incoming calls and messages swiftly and accurately, ensuring responses within 2 minutes.
• Appointment Scheduling: Efficiently schedule and manage appointments for estimates, coordinating calendars for multiple sales reps across various cities.
• Lead Management: Quickly filter, prioritize, and route leads and messages, ensuring that high-quality opportunities reach the right team members.
• Dispatch Coordination: Utilize critical thinking to maneuver, manage, and optimize a constantly evolving schedule, ensuring optimal coverage and efficiency.
• CRM and Data Entry: Accurately log and track leads, appointments, and follow-up actions using CRM systems and other computer applications.
• Local Expertise: Leverage your knowledge of the Dayton, Cincinnati, and Columbus areas to enhance scheduling logistics and support field operations.
• Customer Interaction: Engage with prospects and clients in a friendly, polite, and engaging manner while maintaining high energy and professionalism.
• Team Collaboration: Roll up your sleeves and jump in to assist wherever needed. Be willing to stay a little later when necessary to ensure the job gets done.

Required Qualifications:

• Proven experience in a lead intake, appointment setting, dispatch, or customer service role, preferably in the home improvement industry.
• Exceptional phone skills with a focus on rapid, accurate responses.
• Demonstrated ability to work efficiently for extended periods (8 hours a day) on the phone and computer.
• Excellent organizational skills with the capacity to manage multiple tasks simultaneously and prioritize effectively.
• Fast and accurate typing skills along with strong computer literacy, including proficiency with CRM software.
• Familiarity with the Dayton, Cincinnati, and Columbus areas is a plus.
• A high-energy, friendly, polite, and engaging personality that thrives in a fast-paced, autonomous work environment.
• A proactive team player who is willing to adapt to changes and contribute to our growth.

What We Offer:

• Compensation: $19 - $22 per hour, based on experience.
• Paid holidays, sick time, and vacation pay.
• A role within a well-established, locally veteran-owned and operated company known for its stellar reputation.
• Opportunities for growth and professional development as our organization continues to expand.
• A supportive team environment where your initiative and adaptability are highly valued.

If you are a proactive, detail-oriented professional with a knack for rapid response, efficient scheduling, and a commitment to teamwork, we invite you to apply and join Bath Masters on our journey of growth and success!

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