What are the responsibilities and job description for the Customer Experience Specialist position at Bath Experts?
About the Company
Bath Experts is a home improvement company specializing in the transformation of residential bathtub and shower spaces. Started in 2019 in Indianapolis, Bath Experts is the exclusive Jacuzzi Bath Remodel dealer for Indiana and Ohio. After experiencing rapid growth in the past few years, we have since expanded into 5 additional markets (Cincinnati, Dayton, Columbus, Ft Wayne and Cleveland) with plans to expand to additional markets throughout the Midwest.
At Bath Experts, we strive to deliver a world class experience for our customers and to be the best employer in the home improvement industry. We have generated over 825 customer reviews, with a 4.9 overall star rating and we have been recognized as a "2023 Top Workplaces in Indiana" award winner. With top of the industry compensation packages that include high wages and comprehensive benefits, and a commitment to giving back to our local charities (donated over $50,000 to local children's hospitals), we are delivering on our promise to be a top employer and make a difference in our communities.
If you are looking to join a rapidly growing company that provides best in industry service and best in class employee experience, then apply today!
About the Role :
At Bath Experts, we believe that providing exceptional customer service is key to our success. The Customer Experience Specialist plays a critical role in ensuring that all customers have a positive remodeling experience. The role is responsible for providing support to customers throughout the remodeling process including scheduling appointments, communicating installation details, and resolving any issues that may arise. The ideal candidate will have strong communication skills, attention to detail, and a genuine passion for customer service.
Job Duties & Responsibilities :
- Responsible for scheduling installation appointments while prioritizing customer needs in order to deliver on Bath Expert's promise to provide the best customer experience
- Respond timely and professionally to incoming customer inquiries via phone, email, or text ensuring that all issues are addressed and resolved to the customer's satisfaction
- Accurately log customer communication in the CRM system including appointment details, comments, and follow-up actions to keep the team informed and updated
- Provide simple and clear responses to customer questions and service requests by utilizing active listening and effective written and verbal communication
- Maintain knowledge of company products, services, and customer service policies
- Develop and maintain good rapport with customers by using positive language and anticipating their needs
- Resolve problems and handle issues / complaints in a proactive and appropriate manner to ensure that the customer' experience remains positive and satisfactory
- Participate in trainings, team meetings, etc. and contribute to the team's continued growth and development
Skills & Qualifications :
Salary : $18 - $20
