What are the responsibilities and job description for the Lead Coordinator position at Bath Fitter Ventura?
Job Summary
Responsible for booking events, coordinating set up and take down for events, working events as needed and coordinating schedule for lead generators at each event, setting appointments for estimates with prospective customers for residential sales consultants, post consultation follow up calls and all outbound lead generating calls.
Essential functions
- Research, book and schedule lead generating events throughout the year
- Coordinate set up and take down schedule with team
- Build lead generating team
- Coordinate schedule for lead generating team
- Work events to generate leads
- Set appointments for estimates in a professional and friendly manner by contacting customers that have left their name at shows, events, malls, social media, web site or phone message.
- Answer all incoming calls promptly, politely, and professionally
- Maintain a success rate that meets or exceeds defined objectives.
- Follow up on all leads for which an appointment has not been set and attempt to book an estimate appointment.
- Follow up on all unsold estimates and either sell the job or set an appointment for a follow up sales appointment.
- Evaluate uninstalled new orders, identify opportunities for value added sales, and follow up with customer.
- Input and maintain all data related to leads and scheduling in our CRM systems.
- Conduct pre-appointment calls to targeted residential prospects.
- Schedule the Sales Consultant’s post install quality control visit.
- Conduct regular follow up with all prospects who either have not had an estimate scheduled or have not yet purchased (by either phone calls, regular e-mails, newsletters, correspondence, etc.).
- Work assigned schedule including evenings and weekends.
- Effectively using computer workstations, various software and video conferencing (i.e. Zoom, Teams, Skype).
- Perform other duties as assigned.
Qualifications
- Experience working events
- Experience working inside sales
- Proficiency with Microsoft programs
- Strong communication skills
Job Type: Full-time
Pay: $55,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $55,000 - $75,000