What are the responsibilities and job description for the Service Coordinator position at Bath R Us?
We are seeking a motivated and detail-oriented Service Coordinator to join our team. In this role, you will oversee the coordination of services and manage the calendar for our service technicians. You will be responsible for discussing and resolving service concerns with customers, ensuring a seamless and positive experience.
Key Responsibilities:
- Coordinate and schedule service appointments for technicians to optimize efficiency.
- Communicate effectively with customers to address service concerns and provide timely resolutions.
- Maintain an organized calendar for service technicians and manage their daily schedules.
- Handle conflict resolution with a friendly and positive attitude to ensure customer satisfaction.
- Collaborate with team members to improve service processes and enhance the customer experience.
- Document service interactions and maintain accurate records.
Qualifications:
- Previous experience in customer service or service coordination is preferred.
- Strong organizational skills and attention to detail.
- Excellent communication skills, both verbal and written.
- Ability to handle conflict effectively and professionally.
- Friendly and positive attitude with a passion for helping others.
- Proficiency in MS office
Why Join Us?
- Competitive salary and benefits package.
- Opportunity for professional growth and development.
- Medical, Dental, Vision insurance
- Paid time off and paid holidays
- 401(k), matched
How to Apply: If you are a proactive individual with a passion for customer service and service coordination, we want to hear from you! Please submit your resume to careers@hyperhomesolutions.com or apply online!
