Patient Care Associate III - Med/Tele

JOB PURPOSE OR MISSION Works under the direct supervision of a registered nurse to participate in the delivery of patient care for the improvement of quality of life for patients and families. Performs job duties appropriately for the age population served as defined in the department’s scope of service.

PERFORMANCE CRITERIA

CRITERIA A: Everyday Excellence Values - Employee demonstrates the Everyday Excellence values in the day-to-day performance of their job.

PERFORMANCE STANDARDS:

· Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.

· Takes initiative in living our Everyday Excellence values and vital signs.

· Takes initiative in identifying customer needs before the customer asks.

· Participates in teamwork willingly and with enthusiasm.

· Demonstrates respect for the dignity and privacy needs of customers through personal action and attention t the environment of care.

· Keeps customers informed, answers customer questions and anticipates information needs of customers.

CRITERIA B: Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines, and the GHS Corporate Compliance Guidelines.

PERFORMANCE STANDARDS

· Practices diligence in fulfilling the regulatory and legal requirements of the position and department.

· Maintains accurate and reliable patient/organizational records.

· Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.

CRITERIA C: Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.

PERFORMANCE STANDARDS

· Uses accepted procedures and practices to complete assignments.

· Uses creative and proactive solutions to achieve objectives even when workload and demands are high.

· Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.

· Upholds the ethical standards of the organization.

CRITERIA D: Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.

PERFORMANCE STANDARDS

· Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.

· Initiates or redesigns to continuously improve work processes.

· Contributes ideas and suggestions to improve approaches to work processes.

· Willingly participates in organization and/or department quality initiatives.

CRITERIA E: Cost Management - Employee demonstrates effective cost management practices.

PERFORMANCE STANDARDS

· Effectively manages time and resources

· Makes conscious effort to effectively utilize the resources of the organization — material, human, and financial.

· Consistently looks for and uses resource saving processes.

CRITERIA F: Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.

PERFORMANCE STANDARDS

· Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.

· Employee proactively reports errors, potential errors, injuries or potential injuries.

· Employee demonstrates departmental specific patient and employee safety standards at all times.

· Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.

JOB FUNCTIONS

ESSENTIAL JOB FUNCTIONS include, but are not limited to:

1. Provides direct patient care, incorporating the patient’s plan of care and following approved policies and procedures.

PERFORMANCE STANDARDS:

· Provides technical skills that incorporate the patient’s plan of care and comfort measures given to patients.

· Reports changes in the patient’s condition, in a timely and accurate manner, to the Registered Nurse.

· Receives and assists patients and visitors to the department.

· Assists with the admission of patients to the department.

· Performs effectively in emergency response situations.

2. Performs specialized patient care techniques in Wound & Hyperbaric Care Unit.

PERFORMANCE STANDARDS:

· Prepares and assists in patient preparation for treatment.

· Reinforces education as it relates to hyperbaric therapy.

· Performs duties and procedures as directed by the Medical Director and Registered Nurse.

· Prepares hyperbaric chamber operations and system maintenance as required.

· Monitors the patient and reports any adverse reactions the patient may be experiencing during the treatment to hyperbaric physician and/or Registered Nurse.

· Lifts and transfers patient using appropriate technique.

· Assists in patient transport.

· Assists in the maintenance of equipment.

· Stocks and maintains supplies.

3. Maintains patient records and charts to ensure an accurate record of the patient’s medical condition.

PERFORMANCE STANDARDS:

· Keeps complete and accurate patient records as they pertain to treatment documentation.

· Continually gathers data to assist Nurse with developing plan of care.

· Obtains and documents vital signs and Accu Checks.

· Assists in ensuring appropriate charge capture, and assists in tracking lost charges.

4. Practices appropriate safety, environmental, and infection control procedures.

PERFORMANCE STANDARDS:

· Performs waste removal from the department.

· Processes (cleans and stores properly) equipment/supplies used in the department.

· Maintains equipment per checklists an cleans according to infection control standards.

· Actively participates in maintaining the cleanliness of the patient care environment.

· Ensures patient safety by adhering to BRGMC Safety Policy guidelines.

· Follows BRGMC policies and procedures related to the operation and maintenance of equipment.

· Performs or assists others to perform proper aseptic technique, isolation procedures, and infection control measures.

6. Performs other duties as assigned.

EXPERIENCE REQUIREMENTS

Previous job experience preferred.

SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS

Certified Nursing Assistant Certification or Basic EMT Certification or Military Medic experience or Nursing Student with completion of fundamental nursing clinical in RN program preferred.

Working knowledge of hyperbaric techniques and procedures preferred.

Working toward Certified Hyperbaric Technologist designation preferred.

HIPAA REQUIREMENTS:

Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: Medical records without limitation both paper and electronic, patient demographics, lab and radiology results, patient information related to surgery or appointment schedules, medical records related to quality/data, patient financial information, patient billing 3rd party, patients related complaints, information related to patient location, patients’ religious beliefs, and/or research information.

SAFETY REQUIREMENTS:

Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: Incident reporting, handling of wastes, sharps and linen, PPE, exposure control plans, hand washing, environment of care, patient identification, transporting patients, transporting medications and blood, and monitoring clinical alarms.

Full-Time