Front Desk Coordinator

General Summary of Duties: We are looking to add a Front Desk Coordinator to our growing team of professionals. Your primary responsibility will be handling all front desk daily activities, including check-in, check-out, and scheduling/client reception. Duties will include but are not limited to handling daily schedules for physicians, accommodate emergency patients, and coordinate laboratory services if necessary. Your role involves maintaining a well-functioning front desk, greeting patients warmly, and managing administrative tasks efficiently to support smooth clinic operations.

Typical Working Conditions:  Full time. Multiple site urban, inner-city medical office practice. Requires prolonged standing, sitting, bending, stooping, and lifting.

Duties and Responsibilities:

• Appointment Scheduling and Client Reception (Face-to-Face and Telephone)

• Answer incoming calls promptly and professionally, efficiently screening calls and relaying messages.
• Schedule and cancel appointments; input “no-shows” and “cancellations” in scheduler for patients calling only on NS; create and mail new patient packets.
• Scan Demographic forms into charts and keep charts neat, organized, mounted and up to date for each visit.
• Prints daily schedules for all physicians.
• Strategically place emergency patients into the schedule on an ongoing basis and confirm all data/insurance for walk-ins and add-ons.
• Provide laboratory delivery and pick-up coordination, if needed.
• Process third party forms and managed care plan information.
• Provides back-up support to check-out and phone scheduler.
• Confirms all data/insurance for walk-ins and add-ons.
• Performs daily Front Desk phone voice mail checking.
• Place phone on Night Call prior to leaving for the day (for after hours on-call Practitioner paging)
• Greets patients in a prompt, courteous and professional manner.
• Makes follow-up appointments.
• Collects and posts self-pays, co-payments and/or past due amounts.
• Completes and reconciles encounter forms batches for each day.
• Records and reconciles all monies collected accurately and deposits all money daily into safe.
• Completes blood and test requisitions, billing information updates or other transactions, if needed.
• Maintains recall system and mails postcards or conducts follow up visits accordingly.
• Calls monthly MCO enrollees for appointments (EPSDT), new, etc.
• Confirm next day’s appointments.
• Verifies insurances on next day appointments.
• Faxes patient charts and appointments to Ones Stop or Jewel Newman office and complete/maintain logs of processed MR request.
• Inventory all forms and restock daily.

Professional Requirements:

• Meet dress code standards; appearance is neat and clean.
• Wears identification while on duty.
• Maintains employee confidentiality.

Job Type: Full Time

Schedule: Monday - Friday

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Retirement Plan
• Paid Time Off

Education/Experience:

• Associate’s Degree or higher 
• A minimum of 1 year experience in reception or office management 
• A minimum of 2 years’ experience in medical office 
• Knowledge of medical terminology 

Physical Demands:

• Able to move intermittently throughout the workday.
• Able to sit and/or stand for long periods of time.
• Able to speak the English language in an understandable manner.
• Able to cope with interruptions, be flexible and be a team player.
• Possesses sight/hearing senses or uses prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.
• Possesses flexibility, personal integrity, and the ability to work effectively with other staff members.
• Able to operate business machines, i.e., computers, copy machine, fax machine.

Working Conditions: Work is performed in an office environment.

Compensation: (Salary range commensurate with education and experience.)

Company’s Website:

• brpcc.org