What are the responsibilities and job description for the Device Repair and Key Fob Training Specialist / Call Center Technician position at Batteries Plus?
The Device Repair Call Center Technician provides device repair support to all Batteries Plus Corporate and Franchise stores utilizing database systems, web research, and collaborative problem solving methods. The Device Repair Call Center Technician will work cross-functionally with Repair Technicians and Inventory Specialists to ensure timely completion of repair and for technical inquiries.
The Device Repair Call Center Technician for Batteries Plus is an onsite role at our Ascent Repair Operations facility in Hartland, WI. Does this sound like your next exciting opportunity? Apply today!
Responsibilities:
Customer Service
- Manage vast amounts of inbound and outbound calls in a timely manner
- Interface with internal departments on problematic situations, day to day inquiries and
communication improvements - Identify and troubleshoot device repairs concerns, clarify information, research every issue and provide solutions and/or alternatives
- Maintain call log, problem resolution of proficiency standards, and customer satisfaction levels
- Escalate problem situations to Tier II Technicians when necessary
Repair Support
- Understand device repair terminology, job knowledge and product information
- Review detailed notes, ask questions, identify services needed, and review store information to required repairs
- Follow all safety rules and regulations; wear proper Personal Protective Equipment (PPE)
Qualifications:
- High School education or equivalent with relevant experience
- 6 months to 1 years of previous customer service experience
Preferred Qualifications:
- Previous experience in electronic or device repair
- Demonstrated technical aptitude. Able to quickly pick up on new processes and technologies without a lot of guidance
- Demonstrated problem solving skills. Duties require the ability of the use of judgment in minor decisions and use of some judgment as to the method of performance.
- Excellent organizational skills. Ability to work with relative independence on regular, routine duties, referring questionable situations to supervisor or others
- Demonstrated attention to detail and ability to effectively manage and track multiple
commitments; effectively prioritize, follow up, and meet deadlines
A Bit About Us:
Batteries Plus is the nation's largest and fastest-growing battery, light bulb, phone repair and key fob replacement franchise with a nationwide network of over 720 stores. We work hard here at Batteries Plus and have a lot of fun while doing it. Whether you work in our warehouse, one of our stores or at our corporate headquarters, our goal remains the same; to satisfy our customers, build trust and drive business while nurturing our team and working to be experts in our fields. That's life at Batteries Plus.
It is the policy of Batteries Plus to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.
