Person In Charge (PIC) - Beaverton, OR

Continental Battery Systems is a rapidly growing North American PE-backed company looking to add a highly-skilled, energetic, and collaborative employee to our Beaverton, OR team. We are seeking a career-minded candidate looking for an exceptional opportunity for business contribution, professional development, and career progression. The right candidate will be energetic, customer-focused, and determined to add value within a fast-paced organization.

We offer great benefits, including:

• Medical, Dental, and Vision
• Substantial 401k match
• Robust voluntary benefits package
• PTO and paid holidays off
• Significant employee product discounts (up to 12% over cost!)

At Continental Battery Systems, we want to help you grow! We invest training and resources in our employees, because we know that our people are what make our company a unique and special place to work. We offer great company discounts and a competitive benefits package, while also offering lots of opportunities for you to be your best self! Our focus on safety, wellness, and teamwork are the foundations of how we operate every day. We invite you to see for yourself.

Whether in the warehouse or in an office, our dedication to excellent customer service is what binds all of our team members across the country. We also pride ourselves on providing renewable solutions and a battery recycling program that delivers reliable power to our communities while also reducing our carbon footprint. We value the positive impact our business brings to the communities we serve and are looking for a candidate to join our team that has the same outlook on customer service.

Daytime Hours - Monday through Friday - Occasional Weekends if needed

General Description:

A person in this position manages all aspects of a branch office. Accountable for financial performance (sales and profitable growth) and customer satisfaction (customer relationship management) of the branch. Responsible to lead all branch personnel ensuring the training of company policies and procedures to branch members. Familiar with and able to perform all job duties which include but are not limited to installing, maintaining, testing, troubleshooting, repairing and replacement of batteries, performing light, preventative maintenance, automotive mechanic work, recover and restore used batteries, perform warehouse tasks associated with shipping, receiving, loading, inventory control, and battery maintenance, and records the successful processes and procedures required to carry out all functions. Records all processes. Experience with branch procedures and policies is significant. Excellence is demonstrated consistently and process improvements are contributed.

Job Responsibilities:

Person in Charge

• Key to this job is to deliver a high-quality customer experience while increasing the profitable sales of
• Company products and services. Creates and maintains promoters (raving fans) of clients, and team members
• Completes all necessary administrative work to ensure safety of all branch personnel
• Knowledgeable in all products carried and educates customers on products that service their needs. Identifies helpful opportunities for customers through expanding the use of Company products and services.
• Pursues and maintains preferred vendor status with clients
• Obtains referrals from customers. Also able to successfully generate leads.
• Records in CRM daily activity/call reports concerning customer-related activities for quotes, orders, and
• problems concerning customer/vendor relationships
• Ensures the positive relationship is maintained while ensuring timely collection of payment for all orders.
• Assist retail customers and perform battery installations, and basic auto maintenance services
• Coordinates labor to ensure branch is orderly, safe, and clean
• Performs inventory cycle counts and complete counts
• Trains personnel on job processes, techniques, and procedures
• Maintains accurate documentation of all customer transactions. Compiles accurate reports.
• Coordinates regularly with supervisor to achieve targeted sales objectives.
• Provides regular reports

Our Values

At Battery Systems, our values encompass three points:

• Take care of our team
• Take care of our customers
• Grow our business

Integrity Customer-Centric Courteous Prompt Attentive Positive Continuous Improvement Team-Advancement Wellness Health and Safety

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 1 year (Preferred)
• Warehouse: 1 year (Preferred)
• Driving: 1 year (Preferred)
• Leadership: 1 year (Preferred)

Work Location: In person

Salary : $20 - $22